Palm Tungsten T5 manual My handheld is not responding, Don’t see anything on my handheld’s screen

CHAPTER 28 Common Questions

Tip

After a soft reset, the Preferences screen appears with the Date & Time option highlighted so you can reset the date and time if necessary.

When I connect my handheld to the AC charger, it does not charge.

•Confirm that your handheld is firmly connected to the AC charger.

•Confirm that your AC charger is plugged into an AC outlet that has power.

A lightning bolt over the battery icon indicates that your handheld is charging. If your battery is completely drained, you’ll need to charge it for a few minutes before you can turn it on and see the battery icon.

My handheld is not responding.

On rare occasions your handheld may not respond when you press a button or tap the screen. If this happens, first check that Keylock is not turned on.

If Keylock is off and your handheld is still not responding, you need to reset your handheld. A soft reset tells your handheld to stop and start over again. This does not affect any of the information or applications on your handheld.

NOTE If you had a network connection that was cut off, your handheld may not respond for up to 30 seconds. Wait 30 seconds before performing a soft reset.

If your handheld does not respond after a soft reset, you need to perform a hard reset.

If your handheld still does not respond after a reset, check your third-party applications for incompatible applications.

I don’t see anything on my handheld’s screen.

•Press an application button to ensure that your handheld is turned on.

•If your handheld was exposed to cold, make sure it is at room temperature.

•Charge your handheld.

•Perform a soft reset. If your handheld still doesn’t turn on, perform a hard reset.

Tungsten™ T5 Handheld 588