Palm Tungsten T5 manual Finding a third-party application that is causing a problem

CHAPTER 28 Common Questions

•Nonresponsive handheld requiring a reset

•Slow performance

•Abnormal screen display or uneven sound quality

•Problems using Bluetooth technology or other features

•Problems opening an application

•Problems synchronizing

You can determine whether an incompatible application is causing problems by deleting the application and then operating your handheld.

After you have deleted the application, try to replicate the operation that created the error. If removing the application solves your problem, contact the application developer for a solution. Also, go to www.palmOne.com/us/support/contact/incompatible_apps.html to provide feedback to palmOne on the application.

Finding a third-party application that is causing a problem

If you have multiple third-party applications installed on your handheld or have upgraded from an earlier model of a Palm Powered device, perform the following procedure to remove all third-party applications from your handheld. Once you have removed all of the third-party applications, you can install one application at a time to determine which application is causing the problem.

The following procedures erase all information from your handheld. Before removing the applications, synchronize the information in your handheld’s program memory with your computer and back up the contents of your handheld’s internal drive to your computer.

1.On a Windows computer, open the palmOne folder on your computer, and then open the user folder for your handheld. User folder names are often abbreviated as last name, first initial. On a Mac computer, locate the folder Home/Documents/Palm/Users/<handheld name>/Backups.

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