22 Troubleshooting
Symptom
H.264 images are not displayed.
When displaying H.264 images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window.
Cause/solution
•When “Network Camera View 4S” is deleted from a PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 images may not be displayed.
In this case, delete “Network Camera View 3” from the PC and then install “Network Camera View 4S”.
•This may occur due to the display adapter and driver combination.
When this has occurred, first update the driver of the display adapter to the latest version.
If updating the driver does not solve the problem, adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP is installed on the PC in use.
1.
2.Select “Settings” from “Display Properties”, and then click the [Advanced] button.
3.Click the [Troubleshoot] tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration.
Reference pages
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