10. Help
57
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10.3.2 General
Problem Cause & Solution
The unit displays “PAPER
JAMMED” even though paper
is installed.
LYou forced the recording paper into the paper tray too strongly. Remove all
of the installed paper, and re-install it gently.
The unit displays “CHECK
PAPER” even though paper is
inserted.
LThe paper is inserted halfway. Insert it correctly (page 64) and press {SET}
to clear the message.
The other party complains
they only hear a fax tone and
cannot talk.
LFAX ONLY mode is set. Tell the other party the number is only used for
faxes.
LChange the receiving mode to TEL mode (page 33) or TAM/FAX mode
(page 34).
LIf you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 36).
{REDIAL} or {PAUSE } on the
base unit does not function
properly.
LIf this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
LDistinctive Ring is set (feature #31 on page 46).
During programming, I
cannot enter the code or ID
number.
LAll or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): feature #11 on page 45.
– fax activation code: feature #41 on page 48.
The ink film runs out quickly. LEven if there are only a few sentences, every page that comes out of the
machine is considered a full page.
LTurn OFF the following features:
– confirmation report: feature #04 on page 44.
– journal report: feature #22 on page 46.
– Caller ID list: feature #26 on page 46.
The unit beeps. LThe memory reception alert of feature #44 is ON (page 48), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
LYou are probably entering {*}{#}{9}. This is the default setting for the fax
activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #41 on page 48).
The speakerphone is not
working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, adjust the volume.
I cannot page the cordless
handset or base unit.
LThe cordless handset is too far from the base unit.
The unit does not display the
caller’s name and/or
telephone number.
LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be interfering with your phone. Disconnect
it and try again.
LOther electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
LTelephone line noise may be affecting the Caller ID information.
LThe caller requested not to send his/her information (page 25).
LIf a call is being transferred to you, the caller information will not be
displayed.