10. Help

 

 

 

 

Problem

Cause & Solution

I cannot program items.

L While another user is listening to messages or the telephone answering

 

machine is answering a call, you cannot program. Try again later.

 

 

 

 

10.3.4 Fax – sending

 

 

 

Problem

Cause & Solution

I cannot send documents.

L The other party’s fax machine is busy or has run out of recording paper. Try

 

again.

 

L The other party’s machine is not a fax machine. Check with the other party.

 

L The other party’s fax machine failed to answer the fax automatically. Send

 

the fax manually (page 29).

 

L The memory is full of received documents and the quick scan (feature #34

 

on page 47) is ON. Turn this feature OFF, and send the fax again.

 

 

I cannot send a fax overseas.

L Use the overseas transmission mode (feature #23 on page 46).

 

L Add two pauses at the end of the telephone number or dial manually.

 

 

The other party complains

L If your line has special telephone services such as call waiting, the service

that letters on their received

may have been activated during fax transmission. Connect the unit to a line

document are distorted or not

that does not have these services.

clear.

L An extension telephone on the same line is occupying the line. Hang up the

 

extension telephone and try again.

 

L Try copying the document with this unit. If the copied image is clear, there

 

may be something wrong with the other party’s machine.

 

 

The other party complains

L The scanner glass or rollers are dirty with correction fluid, etc. Clean them

that black lines, white lines or

(page 65). Please do not insert a document before correction fluid has dried

smudges appear on their

completely.

received document.

 

 

 

Documents frequently

L Clean the document feeder rollers, recording paper feeder and rubber flap

misfeed.

(page 65).

 

 

 

 

10.3.5 Fax – receiving

 

 

 

Problem

Cause & Solution

I cannot receive documents.

L You may have subscribed to a voice mail service due to service packs

 

offered by your telephone company. Fax and voice message reception may

 

not be possible when voice mail is activated so we recommend you to:

 

– contact your telephone company and request to deactivate voice mail

 

service, or

 

– subscribe to a Distinctive Ring service (page 36).

 

L The ink film is empty. Replace the ink film with a new one (page 11).

 

 

I cannot receive documents

L The receiving mode is set to TEL mode.

automatically.

Change the receiving mode:

 

– TAM/FAX mode (page 34) or FAX ONLY mode (page 34).

 

L The time taken to answer the call is too long. Decrease the number of rings

 

in feature #06 or feature 061 (page 44).

 

L The greeting message is too long. Record a shorter message (page 39).

 

L Make sure that the Distinctive Ring of feature #31 is set properly (page 46).

 

If you do not subscribe to the Distinctive Ring service offered by your local

 

telephone company, this feature should be OFF.

 

 

The display shows

L The receiving mode is set to FAX ONLY mode and the incoming call is not

CONNECTING.....”, but

a fax. Change the receiving mode:

faxes are not received.

– TAM/FAX mode (page 34) or TEL mode (page 33).

For assistance, please visit http://www.panasonic.com/consumersupport

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Panasonic KX-FG2451 manual Fax sending, Fax receiving