10. Help
60 For assistance, please visit http://www.panasonic.com/consumersupport
10.3.6 Copying
A blank sheet is ejected. LIf a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 47).
LThe other party placed the document in their fax machine facing the wrong
way. Check with the other party.
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
LThe thermal head is dirty. Clean it (page 66).
LIf documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
LSome paper has instructions recommending which side to print on. Try
turning the recording paper over.
LYou may have used paper with cotton and/or fiber content that is over 20%,
such as letterhead or resume paper. We recommend smooth paper such as
“Hammermill Jet Print” for clearer printing.
Recording paper frequently
misfeeds.
LClean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
Letters on the received
document are distorted.
LIf your line has special telephone services such as call waiting, the service
may have been activated during fax reception. Connect the unit to a line that
does not have these services.
I cannot receive documents
by pressing {*}{#}{9} on
the cordless handset or an
extension telephone.
LYou must set remote fax activation to ON (feature #41 on page 48)
beforehand.
LYou may have changed the remote fax activation code from {*}{#}{9}
(default setting). Verify the remote fax activation code (feature #41 on page
48).
LThe memory is full of received documents due to a lack of recording paper,
a lack of ink film or a recording paper jam. Install paper (page 13), install ink
film (page 11) or remove the jammed paper (page 63).
The other party complains
that they cannot send a
document.
LThe receiving mode is set to TEL mode. Receive the doc ument manually
(page 33) or change the receiving mode to TAM/FAX mode (page 34) or
FAX ONLY mode (page 34).
LThe memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 13) or remove the jammed
paper (page 63).
I cannot select the desired
receiving mode.
LIf you want to set TAM/FAX or FAX ONLY mode:
– select the desired mode using feature #7 7 (page 49), and press {AUTO
ANSWER} repeatedly until the desired mode is displayed.
LIf you want to set TEL mode:
– press {AUTO ANSWER} repeatedly until “TEL MODE�� is displayed.
Problem Cause & Solution
The unit will not make a copy. LThe ink film is empty. Replace the ink film with a new one (page 11).
LYou cannot make a copy during programming.
LYou cannot make a copy during a telephone conversation.
Problem Cause & Solution