10. Help
Problem | Cause & Solution |
A blank sheet is ejected. | L If a blank sheet is ejected after the received document is printed out, the |
| size of the document sent by the other party is as large as, or larger than, |
| the recording paper, and the receiving reduction rate is not programmed |
| correctly. Program the proper rate in feature #36 (page 47). |
| L The other party placed the document in their fax machine facing the wrong |
| way. Check with the other party. |
|
|
The printing quality is poor. | Please do not reuse the ink film! |
| Please use genuine Panasonic replacement film. Refer to page 7 for further |
| details. |
| L The thermal head is dirty. Clean it (page 66). |
| L If documents can be copied properly, the unit is working normally. The other |
| party may have sent a faint document or there may be something wrong |
| with the other party’s machine. Ask them to send a clearer copy of the |
| document or to check their fax machine. |
| L Some paper has instructions recommending which side to print on. Try |
| turning the recording paper over. |
| L You may have used paper with cotton and/or fiber content that is over 20%, |
| such as letterhead or resume paper. We recommend smooth paper such as |
| “Hammermill Jet Print” for clearer printing. |
|
|
Recording paper frequently | L Clean the document feeder rollers, recording paper feeder and rubber flap |
misfeeds. | (page 65). |
|
|
Letters on the received | L If your line has special telephone services such as call waiting, the service |
document are distorted. | may have been activated during fax reception. Connect the unit to a line that |
| does not have these services. |
|
|
I cannot receive documents | L You must set remote fax activation to ON (feature #41 on page 48) |
by pressing {*}{#}{9} on | beforehand. |
the cordless handset or an | L You may have changed the remote fax activation code from {*}{#}{9} |
extension telephone. | (default setting). Verify the remote fax activation code (feature #41 on page |
| 48). |
| L The memory is full of received documents due to a lack of recording paper, |
| a lack of ink film or a recording paper jam. Install paper (page 13), install ink |
| film (page 11) or remove the jammed paper (page 63). |
|
|
The other party complains | L The receiving mode is set to TEL mode. Receive the document manually |
that they cannot send a | (page 33) or change the receiving mode to TAM/FAX mode (page 34) or |
document. | FAX ONLY mode (page 34). |
| L The memory is full of received documents due to a lack of recording paper |
| or a recording paper jam. Install paper (page 13) or remove the jammed |
| paper (page 63). |
|
|
I cannot select the desired | L If you want to set TAM/FAX or FAX ONLY mode: |
receiving mode. | – select the desired mode using feature #77 (page 49), and press {AUTO |
| ANSWER} repeatedly until the desired mode is displayed. |
| L If you want to set TEL mode: |
| – press {AUTO ANSWER} repeatedly until “TEL MODE” is displayed. |
|
|
10.3.6 Copying
Problem | Cause & Solution |
The unit will not make a copy. | L The ink film is empty. Replace the ink film with a new one (page 11). |
| L You cannot make a copy during programming. |
| L You cannot make a copy during a telephone conversation. |
|
|
60 | For assistance, please visit http://www.panasonic.com/consumersupport |
