10. Help
61
For assistance, please visit http://www.panasonic.com/consumersupport
10.3.7 Answering machine
10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
A black line, white line or
smudge appears on the
copied document.
LThe scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 65). Please do not insert a document before correction fluid has dried
completely.
The copied image is
distorted.
LAdjust the width of the document guides to fit the actual size of the
document.
The printing quality is poor. Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
LThe thermal head is dirty. Clean it (page 66).
LSome paper has instructions recommending which side to print on. Try
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over
20%, such as letterhead or resume paper. We recommend smooth paper
such as “Hammermill Jet Print” for clearer printing.
Original
Copy
Documents or recording
paper frequently misfeed.
LClean the document feeder rollers, recording paper feeder and rubber flap
(page 65).
Problem Cause & Solution
I cannot listen to messages
from a remote location.
LPress the remote operation ID (code) correctly and firmly (feature #11 or
feature 063 on page 45).
LThe unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 42).
The other party complains
that they cannot leave a voice
message.
LYou may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 36).
LThe recording time is set to “GREETING ONLY”. Select “1 MIN”,“2 MIN”
or“3 MIN” (feature #10 or feature 062 on page 44).
LThe memory is full. Erase unnecessary messages (page 40, 41).
LMake sure there is no other answering machine connected on the same
line.
I cannot operate the
answering machine with the
cordless handset.
LSomeone is operating the answering machine.
LYou are too far from the base unit. Move closer to the base unit.
The message indicator
flashes slowly.
LThis is normal. New messages have been recorded. Listen to the new
messages (page 40) or turn the message alert OFF (feature 0# on page
51).
Caller ID information does not
display during message
playback.
LThe caller information will not be displayed if a message is recorded by
using {MEMO} (page 41).
Problem Cause & Solution
ABC