Section Troubleshooting | Panasonic KX-TDA50 specification

Section 4

Troubleshooting

This section provides information on the Hybrid IP-PBX and telephone troubleshooting.

Installation Manual 137

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Panasonic KX-TDA50 installation manual Section Troubleshooting

Contents

Model No. KX-TDA50 Hybrid IP-PBX Compatible Panasonic Proprietary Telephones List of Abbreviations Incompatible Panasonic Proprietary Telephones Important Safety Instructions Installation Manual Precaution Installation Manual Password Security For Future Reference When you ship the productProduct Service About the Other Manuals Structure of this ManualAbout the software version of your Hybrid IP-PBX Trademarks Ringer Equivalence Number REN Notification to the Telephone CompanyIncidence of Harm to the Telephone Lines Trouble with this equipment Keep the Software UP to Date with the Latest Data Combined Use with Alarm Equipment For Cell Station Table of Contents 116 Power Failure Connections 124Connection of Peripherals 120 Starting the Hybrid IP-PBX 125 Installation Manual Section System Outline Built-in Small Call Center Features Networking FeaturesComputer Telephony Integration CTI Features System Highlights Paralleled Telephone Features Voice Mail FeaturesPortable Station PS Features Hospitality Features Construction of Main Unit Basic System ConstructionMain Unit Hybrid IP-PBX System Connection Diagram Hybrid IP-PBX Model No Model Name Description Maximum Quantity Optional EquipmentOptional Equipment Model No Model Name Description Maximum Quantity General Description Specifications Extension Connection Cable DimensionWeight when fully mounted Characteristics Maximum CO Line and VoIP Line System CapacityMaximum Terminal Equipment Line Type Maximum Number MEC Card Calculation MEC Card CalculationCalculation Example Equipment Type MEC Figure AC Adaptor Selection Section Installation Before Installation Before InstallationSafety Installation Instructions Installation Precautions Before Installation Unpacking Installation of the Hybrid IP-PBX Names and Locations Opening the Covers Opening/Closing the Covers Attaching the Front Cover Removing/Attaching the Front CoverRemoving the Front Cover Closing the Covers Indication Color Description Installation of the SD Memory CardLED Indications Connect the frame of the Hybrid IP-PBX to ground Test ProcedureFrame Ground Connection Slot Position Installing/Removing the Optional Service CardsSlot Restrictions Card Slot Number Type Max Card Slot Number Type Installing Optional Service Cards Installation of the Hybrid IP-PBX Installation of the Hybrid IP-PBX To attach the LED holder To detach the LED holder Installation of the Hybrid IP-PBX Cable Handling Installation of the Hybrid IP-PBX Installation of the Hybrid IP-PBX Removing the Optional Service Cards Connector Type Pin Number Used for Types of Connectors Mounting on Wooden Wall Wall Mounting KX-TDA50 Mounting on Concrete or Mortar Wall Installation of the Hybrid IP-PBX For the IP-EXT4 Card Attaching to an RJ45 ConnectorAttaching a Ferrite Core Wall Mounting AC Adaptor Mounting on Concrete or Mortar Wall Reference for Wall Mounting Install a screw here 110 mm Overview Surge Protector InstallationInstallation Installation of a Ground Rod Outside Installation Installation of the Hybrid IP-PBX LCOT4 Card KX-TDA5180 Information about the CO Line CardsFunction Pin Assignments 2 CID4 Card KX-TDA5193 Accessories included none User-supplied not included none IP-GW4 Card KX-TDA5480 User-supplied not included RJ45 connector Signal Name Input I/Output O Function RJ45 Connector 10BASE-T/100BASE-TX 1 HLC4 Card KX-TDA5170 Information about the Extension Cards 2 DLC4 Card KX-TDA5171 3 SLC4 Card KX-TDA5173 4 PLC4 Card KX-TDA5175 5 DLC8 Card KX-TDA5172 6 SLC8 Card KX-TDA5174 7 PLC8 Card KX-TDA5176 IP-EXT4 Card KX-TDA5470 RJ45 Connector 100BASE-TX LED Indications 1 DPH4 Card KX-TDA5161 User-supplied not included Copper wireInformation about the Other Cards Pin Terminal Block 100 Ω Connection Diagram for External Sensors and External Relays ECHO8 Card KX-TDA5166 3 MSG2 Card KX-TDA5191 4 SVM2 Card KX-TDA5192 EXT-CID Card KX-TDA5168 MEC Card KX-TDA5105 Removing the MEC Card RMT Card KX-TDA5196 Removing the RMT Card Connection of Extensions KX-T7600 series Other DSS ConsolePT-interface CS With DPT Parallel Connection of the ExtensionsWith APT With KX-T7600 Series DPT Using a Modular T-AdaptorUsing an EXtra Device Port Dptslt With Other DPT Back View of DPTs Digital EXtra Device Port Digital XDP ConnectionWith KX-T7600 Series DPT To TEL To Main Unit First Party Call Control CTI Connection Overview Connection of 2.4 GHz Portable StationsCS Cell Station KX-T0141 PS 2.4 GHz Portable Station KX-TD7680/KX-TD7690 Investigate the installation site Procedure OverviewPrepare the CS for site survey Conduct the site survey Mount the CS on the wall Finish the site survey Understanding the Radio Waves Characteristics of Radio WavesSite Planning Object Material Transmission Tendency Site Survey Preparation Radio Signal Strength LevelsCS Coverage Area Things to take note Example Installing in a Room Separated by Interior WallsCS installation plan Before Site Survey Setting and Installing the CS Temporarily for Site SurveyDIP Switch Connection of 2.4 GHz Portable Stations Site Survey Testing the Radio Signal Strength PS CS NO.1 LEVEL12 Referring to the Stored Scan Data Deleting the Stored Scan Data After Site Survey Accessories and User-supplied Items for the CS Connecting a Cell Station to the Hybrid IP-PBX Connecting the CS Registering the PS Entering the System Programming Mode When the PS has not been registered yet Setting the System Lock690 PS Registration Setting the PIN for Hybrid IP-PBX System Lock PasswordSetting the PIN for PS Using the KX-TD7680 692 PS Termination Testing the Operation691 Wall Mounting 71 mm 13/16 Install a screw here Maximum Cabling Distance Installing the Doorphone KX-T30865 Installation Manual Doorphone Connection of Doorphones Door Opener External Sensor External Relay Device Connection of Peripherals Connection of Peripherals Pager Connection ChartsPC/Printer via RS-232C Pin Assignments RS-232C Signals For connecting a printer/PC with a 25-pin RS-232C connectorSignal Ground SG Receive Data RXD…input PC/CTI Server via USB version Using Analog CO Line Card and Super Hybrid Ports Power Failure ConnectionsPower Failure Connections Starting the Hybrid IP-PBX System Initialization ProcedureStarting the Hybrid IP-PBX Starting the Hybrid IP-PBX Starting the Hybrid IP-PBX Turning off the Hybrid IP-PBX Confirming the CO Line Connection Section Guide for the Hybrid IP-PBX PC Programming Software Overview KX-TDA50 Maintenance Console*1 Connection ConnectionSerial Interface Connection LAN Connection via IP-GW4 Card External Modem Connection Installing and Starting the KX-TDA50 Maintenance Console Installation of the Hybrid IP-PBX PC Programming SoftwareInstalling the KX-TDA50 Maintenance Console System Requirements Installer Start the KX-TDA50 Maintenance Console from the Start menu Installation of the Hybrid IP-PBX PC Programming Software Installation of the Hybrid IP-PBX PC Programming Software Section Troubleshooting Installation Troubleshooting Problem Probable Cause Solution Cause CO line is connected to the T2/R1 Operation Problem Probable Cause Solution Operation Using the Reset Button Description Troubleshooting by Error LogError Log Display Format Description Section Appendix Revision History Changed ContentsPsmpr Software File Version New Options Psmpr Software File Version Psmpr Software File Version System Capacity IP-GW4 Card KX-TDA5480 Connection Revision History Index Numerics MOH Index Reference for Wall Mounting Copyright Panasonic Puerto Rico, Inc