Troubleshooting and Routine Maintenance | Brother MFC-9100C instruction

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Troubleshooting and Routine Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother Home Page

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC-9100C manual Troubleshooting and Routine Maintenance, Brother Home, Error Messages

Contents

MFC 9100C If You Need to Call Customer Service Brother Numbers For Customer ServiceFax-Back System Brother on the World Wide Web Canada Ordering Accessories and Supplies For USA and Canada C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S Video Print Quality Temporary Settings Copy Quality Changing Default SettingsSetting Up the MFC and Computer to Before You Install Multi-Function Link Using the Brother MFC 9100 Series Using PaperPort and ScanSoft TextBridge Using Multi-Function Link Pro Software Twain Compliant Using Internet Faxing with NetCentric FaxStorm Color Faxing with FaxSpeed Troubleshooting and Routine Maintenance I T a B L E O F C O N T E N T S Test Sheet Procedures For USA Only Using This ManualIntroduction Finding Information MFC 9100C Control Panel Overview Color Printer Keys Enlarge/Reduce On/OffLine ResetCopy Quality Mono Copy About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items Choosing a Location No ! no ! no About Brother Paper Paper S E M B L Y a N D C O N N E C T I O N S Paper Type Paper Size Print Area Loading Paper in the Multi-Purpose Paper Cassette Release the scanner lock lever Connecting the MFC Connect the power cord Installing the Ink CartridgesConnect the telephone line cord SET Cartridges Offline PLS Open Cover Offline Peel in the direction away from you Bottom of the yellow Did YOU Change BLCK?1.YES 2.NO YES Print Connecting an External TAD Telephone Answering Device Connecting an External TelephoneConnections Sequence Recording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone line Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX On-Screen Programming Function ModeUser-Friendly Programming FAX Printer Copy Video Function Selection Table Fax Functions Alternating DisplaysFAX NO. & Start Scan Ready Copy Press Copy Function Description Factory Set Setup Receive Remaining Jobs Copy Functions Printer Functions Video Functions Setting Dialing Mode Tone/Pulse Initial SetupSetting Date and Time Getting Started FAX Setting Station IDTEL Name Making corrections Setting Beeper Volume Ring Volume Speaker VolumeDelayed Timer Memory Storage Setting or Changing the Answer Mode Setup ReceiveMode How it works When to use it Answer Mode FAX? MANUAL? EXT.TEL/TAD? Easy Receive Setting Ring DelayPrinting a Reduced Incoming Document Recommended Reductions Setting Paper SizePaper Change Reduction 1.YES 2.NO Operation from Extension Telephones Advanced Receiving OperationsPrinting a Fax in Memory Changing the Fax Receive Code Polling Setting Up Polling Receive Setting Up Sequential Polling Receive Canceling a Scheduled JobAccepted Online Dialing Online Remaining Jobs T U P R E C E I V E Registering your Distinctive Ring Pattern Viewing Caller ID List Caller IDPrinting Caller ID List Clearing a Caller ID Stored in Memory E T U P R E C E I V E Sending Faxes Using Multiple Settings Setup SendBefore You Begin Faxing from the Document Feeder Document is Face Up Document is Face Down Faxing from the Scanner GlassScan Fax Setnext Startto Dial Contrast ResolutionAutomatic Transmission Manual Transmission ADF Dual AccessManual and Automatic Fax Redial Send 2.RECEIVE Checking the Jobs Status Real Time Transmission Basic Sending Operations Canceling Jobs in MemoryComposing Electronic Cover Comment OFF Please Call Urgent Confidential Composing Your Own Comments User DefinedCover Page for Next Fax Only Always Send Cover Using a Printed CoverCOVERPAGEOFF? COVERPAGEON? Delayed Fax Overseas ModeOverseas Mode Delayed FAX Setting Up for Polling Transmit Multiple Resolution TransmissionPolled TXOFF? E T U P S E N D Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Changing One Touch and Speed Dial Numbers Storing Speed Dial NumbersSPEED-DIAL? # Change 2.EXIT Setup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Paging and Fax Forwarding Remote Fax OptionsProgramming a Paging Number PAGING? Programming a Fax Forwarding Number Setting Fax Storage Using Remote Retrieval Access Code Changing Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number Remotely Printing Reports MFC Settings and ActivityTo Print a Report Remote FAX OPT Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Color Copy Keys Making CopiesBasic Copy Operations Copying One Memory Full Message Multiple Copies Using the ADFMulti Copystack Multi Copysort Online Multi Copystack Online Multiple Copies Using the Scanner GlassSetnext Online Copyto END Online Select SET Enlarged or Reduced Copies Temporary Setting Using the Copy Quality Key Copy Quality Temporary SettingsPhoto Qualityhigh Using the Brightness Key Using the Paper Type KeyPaperplain Online Online Paperplain Paperink JET Paperglossy Papertrnsprncy Press Function Copy Quality Changing Default Settings Select Copy Quality Select Paper Type Copy Brightness Color AdjustmentCopy Contrast Selecting a Single Color One Color Legal Limitations Walk-Up Video Printing Color Video Printing Auto SwitchVideopress Copy Capture Ready Black & White Video Printing Video Print Quality Temporary SettingsQualityhigh Online Videomoving Select & SET Press Function Changing Default Settings Setting Video Printing Quality Setting Paper TypeSetting Video Type Video Type Video Printing Color Adjustment Setting Print SizeRED , Green , or Blue Video Printing Brightness Video Capture from the PC Before You Install Multi-Function Link Pro Software 12Setting Up the MFC and Computer to Work Together Computer Requirements If You Don’t Have a CD-ROM DriveFrom within Canada or 1-514-685-6464 from within Montreal Connecting the MFC to the Computer Choosing the Software to Install Installing Multi-Function Link Pro Software CD-ROMOverview of Basic Steps Other Options Installing the Brother Software 12 6 S E T T I N G U P T H E M F C a N D C O M P U T E R Helpful Hints for Windows Receiving Messages into the PC Multi-Function Link Pro Mode Features Using MFC as Printer Choosing the Right Kind of Paper Printer DriverMulti-purpose Paper Cassette Loading Paper in Multi-purpose Paper Cassette Adjusting for Thick Paper and Envelopes Manual Feed Slot Setup for Envelopes Printer Operation Keys Simultaneous Printing/Fax BI-DIR Print Turning Off Bi-directional Printing Maintenance Data Using the Maintenance Utility Program for Printing from DOSInstalling the Brother MFC 9100 Series DOS Tools Windows Printing Paper Tab Using the Brother MFC 9100 Series Printer Driver User Defined Paper Size Paper SizeMinimum Maximum Orientation Paper SourceScaling Feeder Do not use the two selections simultaneously CopiesCollate Reverse Order Quality Quality/Color Tab Color/Mono MediaPaper Type Suitable print quality Color Document Controlling the Color Color Matching Custom SettingHalftone Pattern Cluster Effect Control/Maintenance Tab Cleaning Tab MaintenanceMonitor Calibration Bi-Directional Printing Cleaning Printer Adjustment TabVertical Alignment Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from a Windows Application Sending a Fax from the Main Menu Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes 16Using PaperPort and ScanSoft TextBridge Organizing Your Items in Folders Viewing Items in PaperPort Links to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Scanning a Document into the PC Accessing the Scanner Color Type Settings in the Scanner Window Size AdjustCustom Paper PreScanning an Image How to use PreScan to adjust an Image To connect your video equipment Connecting Your Video Equipment To capture a frame as an image Capturing An Image I N G P a P E R P O R T a N D T E X T B R I D G E I N G P a P E R P O R T a N D T E X T B R I D G E NetCentric Internet Fax 17Using Internet Faxing with NetCentric FaxStorm Before You Begin Set Up Your Fax Service AccountReceiving Faxes Compatible Operating Systems Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities Accessing NetCentric FaxStorm Send Fax button Sending FaxesGeneral Tab Addressing a Fax Selecting a Group or a Contact from a Group Adding Contacts One at a Time Specifying a Cover Saving a New Contact from the Fax Send Window Attachments Tab About Sending a Fax as E-mail Sending from Other Windows Applications If You Are Using Windows 95/98Options/Sender Tab If You Are Using Windows NT Workstation Version Setting Up Contacts in the Contact Manager To Add a New Contact to the All Group Changing Contact Detail To Add a New Contact to Another Group Moving or Copying a Contact to Another Group Setting Up Multiple AddressesCreating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status ManagerChecking the Status of Sent Faxes Outbox Managing Faxes from Your Account Accessing Your AccountViewing Faxes You Received Inbox Viewing Received Faxes in Your Account Page Inbox Checking Sent Faxes in Your Account Page Outbox Customer SupportContact NetCentric Corporation at Main Features Using Automatic E-Mail PrintingPlease read this section before using the software If You Are Using Korean Windows 95/98 Setting Up Automatic E-Mail PrintingAutomatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stack How FaxSpeed Works Color Faxing with FaxSpeed Special Coded Format InfoImage Installing FaxSpeed Selecting Multi-Function Link Pro As Your Fax Application Creating FaxSpeed Read Module Disks for Recipients How to Send an InfoImage Quick Start ProceduresTo Send an InfoImage with FaxSpeed Standard Send How to Read an InfoImage that Was Printed at Your MFC Using the FaxSpeed Macro Cannot read InfoImage page. File fax?????.hfx page skipped To read an InfoImage after viewing it in PaperPort FaxSpeed Read Module for Recipients If the Recipient Uses Another Fax Application If Recipient Uses Fax Machine and Scanner L O R F a X I N G Standard Telephone and FCC Notices Important Information Important-About the InterfaceCable Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Important Safety Instructions USA Trademarks Compilation and Publication Notice Troubleshooting Troubleshooting and Routine MaintenanceError Messages Brother Home Error Message Cause Action Error Messages Memory Full Document Jam in the Top of the ADF Unit Document Jams and Paper JamsDocument Jam Inside the ADF Unit Paper Jam Difficulty Suggestions If You Are Having Difficulty with Your MFC Phone Line Connections Sending Faxes Handling Incoming Calls Software Difficulties Video Capture Difficulty Cleaning the Print Head How to Improve Print QualityTest Print Test Print Vertical Align Aligning Ink Cartridges Don’t handle the paper until the ink is dry Packing and Shipping the MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine Maintenance Cleaning the MFC Printer Platen Replacing the Ink Cartridges Cleaning the Pick-up Roller Peel in the direction away from you Close the cartridge covers until they For Customer Service Troubleshooting a N D R O U T I N E M a I N T E N a N C E Glossary 22 2 G L O S S a R Y O S S a R Y 22 4 G L O S S a R Y Fax Specifications SpecificationsProduct Description Printing Printer SpecificationsController Print Media 23 4 Specification S Up broadcasting Index Answering device external telephone Check Paper COMM. Error Memory Full 10-2 not Registered LCD D E Walk-upWindows Questions. See Brother Fax-Back System D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web