Error Messages, Error Message Cause Action | Brother MFC-9100C

Error Messages

Error Message	Cause	Action

CHECK CASSETTE	MFC cassette cover is open	Close cassette cover or install
	or MFC cassette is not	cassette properly.
	installed properly.

CHECK PAPER	MFC is out of paper.	Add paper to cassette.

CHECK PAPER SIZE	Your Paper Size setting may	Change either paper in
	not match the size of paper	cassette or change Paper
	in the cassette.	Size setting.

CHECK SCAN LOCK	The scanner lock is locked.	Release the scanner lock
		lever. If you see MACHINE
		ERROR AF (or AE), stop
		operation and call Customer
		Service for assistance:
		USA: 1-800-284-4329
		From within Canada:
		1-800-853-6660
		From within Montreal:
		1-514-685-6464

COMM. ERROR	Poor phone line quality	Try the call again. If problem
	caused communication error.	continues, call Telephone
		Company to check your
		phone line.

CONNECTION FAIL	You tried to poll a fax	Verify the other party’s
	machine that is not in	polling setup.
	Polled Waiting mode.

COOLING DOWN	The print head has	Unplug the MFC and wait
	overheated.	30 minutes for it to cool.

COVER OPEN	Scanner cover is not closed	Press the Scanner Cover
	completely.	Release Button and lift the
		scanner cover, then close it.

DISCONNECTED	The other party or other	Try to transmit or receive
	party’s fax machine	again.
	terminated the call.

DOCUMENT JAM	Documents were not inserted	See page 21-4.
	or fed properly, or document
	scanned from ADF was longer
	than about 40 inches (90cm).

INK EMPTY	One or more of the ink	Replace the ink cartridges.
	cartridges is out of ink.	(See pages 21-16.)

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC-9100C manual Error Messages, Error Message Cause Action

Contents

MFC 9100C If You Need to Call Customer Service Fax-Back System For Customer ServiceBrother Numbers Brother on the World Wide Web Ordering Accessories and Supplies Canada For USA and Canada C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S Setting Up the MFC and Computer to Copy Quality Changing Default SettingsVideo Print Quality Temporary Settings Before You Install Multi-Function Link Using the Brother MFC 9100 Series Using Multi-Function Link Pro Software Using PaperPort and ScanSoft TextBridge Using Internet Faxing with NetCentric FaxStorm Twain Compliant Color Faxing with FaxSpeed Troubleshooting and Routine Maintenance I T a B L E O F C O N T E N T S Introduction Using This ManualTest Sheet Procedures For USA Only Finding Information MFC 9100C Control Panel Overview Copy Quality ResetColor Printer Keys Enlarge/Reduce On/OffLine Mono Copy Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List No ! no ! no Choosing a Location Paper About Brother Paper S E M B L Y a N D C O N N E C T I O N S Print Area Paper Type Paper Size Loading Paper in the Multi-Purpose Paper Cassette Connecting the MFC Release the scanner lock lever Connect the telephone line cord Installing the Ink CartridgesConnect the power cord SET Cartridges Offline PLS Open Cover Offline Bottom of the yellow Peel in the direction away from you Did YOU Change BLCK?1.YES 2.NO Print YES Connections Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX User-Friendly Programming Function ModeOn-Screen Programming FAX Printer Copy Video FAX NO. & Start Scan Ready Copy Press Copy Alternating DisplaysFunction Selection Table Fax Functions Function Description Factory Set Setup Receive Remaining Jobs Printer Functions Copy Functions Video Functions Setting Date and Time Initial SetupSetting Dialing Mode Tone/Pulse Getting Started TEL Setting Station IDFAX Name Setting Beeper Volume Making corrections Delayed Timer Speaker VolumeRing Volume Memory Storage Mode How it works When to use it Setup ReceiveSetting or Changing the Answer Mode Answer Mode FAX? MANUAL? EXT.TEL/TAD? Printing a Reduced Incoming Document Setting Ring DelayEasy Receive Paper Change Reduction 1.YES 2.NO Setting Paper SizeRecommended Reductions Printing a Fax in Memory Advanced Receiving OperationsOperation from Extension Telephones Changing the Fax Receive Code Setting Up Polling Receive Polling Accepted Online Dialing Online Canceling a Scheduled JobSetting Up Sequential Polling Receive Remaining Jobs T U P R E C E I V E Registering your Distinctive Ring Pattern Printing Caller ID List Caller IDViewing Caller ID List Clearing a Caller ID Stored in Memory E T U P R E C E I V E Before You Begin Setup SendSending Faxes Using Multiple Settings Faxing from the Document Feeder Document is Face Up Scan Fax Faxing from the Scanner GlassDocument is Face Down Setnext Startto Dial Automatic Transmission ResolutionContrast Manual and Automatic Fax Redial Dual AccessManual Transmission ADF Send 2.RECEIVE Real Time Transmission Checking the Jobs Status Composing Electronic Cover Canceling Jobs in MemoryBasic Sending Operations Comment OFF Please Call Urgent Confidential Cover Page for Next Fax Only User DefinedComposing Your Own Comments COVERPAGEOFF? COVERPAGEON? Using a Printed CoverAlways Send Cover Overseas Mode Overseas ModeDelayed Fax Delayed FAX Polled TXOFF? Multiple Resolution TransmissionSetting Up for Polling Transmit E T U P S E N D Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing SPEED-DIAL? # Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Change 2.EXIT Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Programming a Paging Number Remote Fax OptionsPaging and Fax Forwarding PAGING? Setting Fax Storage Programming a Fax Forwarding Number Remote Retrieval Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely To Print a Report MFC Settings and ActivityPrinting Reports Remote FAX OPT INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Basic Copy Operations Making CopiesColor Copy Keys Copying One Multi Copystack Multiple Copies Using the ADFMemory Full Message Multi Copysort Online Setnext Multiple Copies Using the Scanner GlassMulti Copystack Online Online Copyto END Enlarged or Reduced Copies Temporary Setting Online Select SET Photo Copy Quality Temporary SettingsUsing the Copy Quality Key Qualityhigh Paperplain Online Using the Paper Type KeyUsing the Brightness Key Online Paperplain Paperink JET Paperglossy Papertrnsprncy Copy Quality Changing Default Settings Press Function Select Paper Type Select Copy Quality Copy Contrast Color AdjustmentCopy Brightness Selecting a Single Color One Color Legal Limitations Walk-Up Video Printing Videopress Copy Capture Ready Auto SwitchColor Video Printing Qualityhigh Online Video Print Quality Temporary SettingsBlack & White Video Printing Videomoving Select & SET Changing Default Settings Press Function Setting Video Type Setting Paper TypeSetting Video Printing Quality Video Type RED , Green , or Blue Setting Print SizeVideo Printing Color Adjustment Video Capture from the PC Video Printing Brightness 12Setting Up the MFC and Computer to Work Together Before You Install Multi-Function Link Pro Software From within Canada or 1-514-685-6464 from within Montreal If You Don’t Have a CD-ROM DriveComputer Requirements Connecting the MFC to the Computer Overview of Basic Steps Installing Multi-Function Link Pro Software CD-ROMChoosing the Software to Install Installing the Brother Software Other Options 12 6 S E T T I N G U P T H E M F C a N D C O M P U T E R Helpful Hints for Windows Multi-Function Link Pro Mode Receiving Messages into the PC Using MFC as Printer Features Multi-purpose Paper Cassette Printer DriverChoosing the Right Kind of Paper Adjusting for Thick Paper and Envelopes Loading Paper in Multi-purpose Paper Cassette Setup for Envelopes Manual Feed Slot Simultaneous Printing/Fax Printer Operation Keys Turning Off Bi-directional Printing BI-DIR Print Installing the Brother MFC 9100 Series DOS Tools Using the Maintenance Utility Program for Printing from DOSMaintenance Data Windows Printing Using the Brother MFC 9100 Series Printer Driver Paper Tab Minimum Paper SizeUser Defined Paper Size Maximum Scaling Paper SourceOrientation Feeder Collate CopiesDo not use the two selections simultaneously Reverse Order Quality/Color Tab Quality Paper Type Suitable print quality MediaColor/Mono Color Controlling the Color Document Halftone Pattern Custom SettingColor Matching Cluster Control/Maintenance Tab Effect Monitor Calibration MaintenanceCleaning Tab Bi-Directional Printing Vertical Alignment Printer Adjustment TabCleaning Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes 16Using PaperPort and ScanSoft TextBridge Viewing Items in PaperPort Organizing Your Items in Folders Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window Color Type Custom AdjustSize Paper How to use PreScan to adjust an Image PreScanning an Image Connecting Your Video Equipment To connect your video equipment Capturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E I N G P a P E R P O R T a N D T E X T B R I D G E 17Using Internet Faxing with NetCentric FaxStorm NetCentric Internet Fax Receiving Faxes Set Up Your Fax Service AccountBefore You Begin Compatible Operating Systems Installing NetCentric FaxStorm Creating an Inbound Account Accessing NetCentric FaxStorm Overview of Utilities General Tab Sending FaxesSend Fax button Addressing a Fax Adding Contacts One at a Time Selecting a Group or a Contact from a Group Saving a New Contact from the Fax Send Window Specifying a Cover About Sending a Fax as E-mail Attachments Tab Options/Sender Tab If You Are Using Windows 95/98Sending from Other Windows Applications Setting Up Contacts in the Contact Manager If You Are Using Windows NT Workstation Version To Add a New Contact to the All Group To Add a New Contact to Another Group Changing Contact Detail Creating a Group for Broadcasting Setting Up Multiple AddressesMoving or Copying a Contact to Another Group Checking the Status of Sent Faxes Outbox Accessing the Status ManagerManaging Your Faxes in the Status Manager Viewing Faxes You Received Inbox Accessing Your AccountManaging Faxes from Your Account Viewing Received Faxes in Your Account Page Inbox Contact NetCentric Corporation at Customer SupportChecking Sent Faxes in Your Account Page Outbox Please read this section before using the software Using Automatic E-Mail PrintingMain Features Automatic E-Mail Printing is for Windows 95/98 Only Setting Up Automatic E-Mail PrintingIf You Are Using Korean Windows 95/98 You Cannot Use a 16-bit TCP/IP Stack Color Faxing with FaxSpeed How FaxSpeed Works Installing FaxSpeed Special Coded Format InfoImage Selecting Multi-Function Link Pro As Your Fax Application Creating FaxSpeed Read Module Disks for Recipients To Send an InfoImage with FaxSpeed Standard Send Quick Start ProceduresHow to Send an InfoImage Using the FaxSpeed Macro How to Read an InfoImage that Was Printed at Your MFC To read an InfoImage after viewing it in PaperPort Cannot read InfoImage page. File fax?????.hfx page skipped If the Recipient Uses Another Fax Application FaxSpeed Read Module for Recipients If Recipient Uses Fax Machine and Scanner L O R F a X I N G Important Information Standard Telephone and FCC Notices Important-About the InterfaceCable Industry Canada Compliance Statement For Canada Only Energy Star Compliance Statement Important Safety Instructions USA Compilation and Publication Notice Trademarks Error Messages Troubleshooting and Routine MaintenanceTroubleshooting Brother Home Error Messages Error Message Cause Action Memory Full Document Jam Inside the ADF Unit Document Jams and Paper JamsDocument Jam in the Top of the ADF Unit Paper Jam If You Are Having Difficulty with Your MFC Difficulty Suggestions Phone Line Connections Sending Faxes Handling Incoming Calls Software Difficulties Video Capture Difficulty Test Print How to Improve Print QualityCleaning the Print Head Test Print Aligning Ink Cartridges Vertical Align Packing and Shipping the MFC Don’t handle the paper until the ink is dry Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the MFC Printer Platen Cleaning the Pick-up Roller Replacing the Ink Cartridges Peel in the direction away from you Close the cartridge covers until they For Customer Service Troubleshooting a N D R O U T I N E M a I N T E N a N C E Glossary 22 2 G L O S S a R Y O S S a R Y 22 4 G L O S S a R Y Product Description SpecificationsFax Specifications Controller Printer SpecificationsPrinting Print Media 23 4 Specification S Index Up broadcasting Check Paper COMM. Error Memory Full 10-2 not Registered Answering device external telephone LCD D E Walk-upWindows Questions. See Brother Fax-Back System D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web