Brother MFC-9100C manual If You Are Having Difficulty with Your MFC, Difficulty Suggestions

Printing

or

Receiving

Faxes

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips.

Difficulty	Suggestions
Condensed Print and	If your copy looks good, you probably had a bad
Horizontal Streaks /	connection, with static or interference on the
Top and Bottom of	phone line. If the copy looks bad, call Brother
Sentences Are Cut Off.	Customer Service at 1-800-284-4329 (USA),
	1-800-853-6660 (from within Canada)
	or 1-514-685-6464 (from within Montreal).
Poor Quality Print	Make sure the Printer Driver matches the type
	of paper you are using. (See Print Media on
	page 23-3.) If you are using plain paper,
	try using recommended special paper.
	(See Chapter 2.) Don’t handle the paper until
	the ink is dry. Adjust the Vertical Alignment.
	(See page 14-12.)
Printing Too Dark or	Make sure your ink cartridges are fresh.
Too Light	Cartridges are good up to two years; after that
	the ink may become clogged. Cartridge
	expiration dates are printed on the package.
	Make sure the Printer Driver matches the type
	of paper you are using. (See Print Media on
	page 23-3.) Try using recommended special
	paper. (See Chapter 2.) The recommended
	environment for your MFC is between
	50º F to 95º F.
Printing Appears Dirty	Make sure you are using the recommended or
Ink Seems to Run.	paper. (See Chapter 3.) Don’t handle the paper
	until the ink is dry. The recommended
	environment for your MFC is between
	50º F to 95º F.
White Lines in Text or	Clean the print head. (See Cleaning the Print
Graphics	Head on page 21-10.)
Stains Appear on the	Make sure the Printer Platen and Pick Up Roller
Reverse Side or at the	are not dirty with ink mist.
Bottom of the Page.	(See page 21-15.)
Vertical Black Lines	The sender’s scanner may be dirty. Ask the
When Receiving	sender to make a copy to see if the
	problem is with the sending machine. Try
	receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at 1-800-284-4329 (USA),
	1-800-853-6660 (from within Canada) or
	1-514-685-6464 (from within Montreal).

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