For Customer Service, From within Canada | Brother MFC-9100C

■Once you open an ink cartridge, install it in the MFC and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

■DO NOT refill the ink cartridges. Attempting to use refilled cartridges may cause damage to the print head and will void your warranty.

NOTE: If the INK EMPTY error message is on the display after you have installed ink cartridges, check that the ink cartridges are installed correctly.

For Customer Service

USA:	1-800-284-4329	(voice)
	1-908-575-8790 (fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1-514-685-6464	(voice)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC-9100C manual For Customer Service, From within Canada

Contents

MFC 9100C If You Need to Call Customer Service Brother on the World Wide Web For Customer ServiceBrother Numbers Fax-Back System Canada Ordering Accessories and Supplies For USA and Canada C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S Before You Install Multi-Function Link Copy Quality Changing Default SettingsVideo Print Quality Temporary Settings Setting Up the MFC and Computer to Using the Brother MFC 9100 Series Using PaperPort and ScanSoft TextBridge Using Multi-Function Link Pro Software Twain Compliant Using Internet Faxing with NetCentric FaxStorm Color Faxing with FaxSpeed Troubleshooting and Routine Maintenance I T a B L E O F C O N T E N T S Finding Information Using This ManualTest Sheet Procedures For USA Only Introduction MFC 9100C Control Panel Overview Mono Copy ResetColor Printer Keys Enlarge/Reduce On/OffLine Copy Quality About Fax Machines ECM Error Correction ModeFax Tones and Handshake Packing List Assembly and ConnectionsMake sure you have the following items Choosing a Location No ! no ! no About Brother Paper Paper S E M B L Y a N D C O N N E C T I O N S Paper Type Paper Size Print Area Loading Paper in the Multi-Purpose Paper Cassette Release the scanner lock lever Connecting the MFC SET Cartridges Offline PLS Open Cover Offline Installing the Ink CartridgesConnect the power cord Connect the telephone line cord Peel in the direction away from you Bottom of the yellow Did YOU Change BLCK?1.YES 2.NO YES Print Sequence Connecting an External TelephoneConnecting an External TAD Telephone Answering Device Connections Recording Outgoing Message OGM Do not connect a TAD elsewhere on the same phone line Converting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone System Installing MFC, External Two-Line TAD Two-Line Telephone If you are installing the MFC to work with a PBX Custom Features on a Single LineMulti-Line Connections PBX FAX Printer Copy Video Function ModeOn-Screen Programming User-Friendly Programming Function Description Factory Set Alternating DisplaysFunction Selection Table Fax Functions FAX NO. & Start Scan Ready Copy Press Copy Setup Receive Remaining Jobs Copy Functions Printer Functions Video Functions Getting Started Initial SetupSetting Dialing Mode Tone/Pulse Setting Date and Time Name Setting Station IDFAX TEL Making corrections Setting Beeper Volume Memory Storage Speaker VolumeRing Volume Delayed Timer Answer Mode FAX? MANUAL? EXT.TEL/TAD? Setup ReceiveSetting or Changing the Answer Mode Mode How it works When to use it Easy Receive Setting Ring DelayPrinting a Reduced Incoming Document Recommended Reductions Setting Paper SizePaper Change Reduction 1.YES 2.NO Changing the Fax Receive Code Advanced Receiving OperationsOperation from Extension Telephones Printing a Fax in Memory Polling Setting Up Polling Receive Remaining Jobs Canceling a Scheduled JobSetting Up Sequential Polling Receive Accepted Online Dialing Online T U P R E C E I V E Registering your Distinctive Ring Pattern Clearing a Caller ID Stored in Memory Caller IDViewing Caller ID List Printing Caller ID List E T U P R E C E I V E Faxing from the Document Feeder Setup SendSending Faxes Using Multiple Settings Before You Begin Document is Face Up Setnext Startto Dial Faxing from the Scanner GlassDocument is Face Down Scan Fax Contrast ResolutionAutomatic Transmission Send 2.RECEIVE Dual AccessManual Transmission ADF Manual and Automatic Fax Redial Checking the Jobs Status Real Time Transmission Comment OFF Please Call Urgent Confidential Canceling Jobs in MemoryBasic Sending Operations Composing Electronic Cover Composing Your Own Comments User DefinedCover Page for Next Fax Only Always Send Cover Using a Printed CoverCOVERPAGEOFF? COVERPAGEON? Delayed FAX Overseas ModeDelayed Fax Overseas Mode Setting Up for Polling Transmit Multiple Resolution TransmissionPolled TXOFF? E T U P S E N D Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Change 2.EXIT Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers SPEED-DIAL? # Setup Groupgo Setting Up Groups for BroadcastingSelect ONE-TOUCH Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers PAGING? Remote Fax OptionsPaging and Fax Forwarding Programming a Paging Number Programming a Fax Forwarding Number Setting Fax Storage Long beep Fax messages No beeps No messages Changing Remote Retrieval Access CodeUsing Remote Retrieval Access Code Remote Retrieval OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number Remotely Remote FAX OPT MFC Settings and ActivityPrinting Reports To Print a Report Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Copying One Making CopiesColor Copy Keys Basic Copy Operations Multi Copysort Online Multiple Copies Using the ADFMemory Full Message Multi Copystack Online Copyto END Multiple Copies Using the Scanner GlassMulti Copystack Online Setnext Online Select SET Enlarged or Reduced Copies Temporary Setting Qualityhigh Copy Quality Temporary SettingsUsing the Copy Quality Key Photo Online Paperplain Paperink JET Paperglossy Papertrnsprncy Using the Paper Type KeyUsing the Brightness Key Paperplain Online Press Function Copy Quality Changing Default Settings Select Copy Quality Select Paper Type Selecting a Single Color One Color Color AdjustmentCopy Brightness Copy Contrast Legal Limitations Walk-Up Video Printing Color Video Printing Auto SwitchVideopress Copy Capture Ready Videomoving Video Print Quality Temporary SettingsBlack & White Video Printing Qualityhigh Online Select & SET Press Function Changing Default Settings Video Type Setting Paper TypeSetting Video Printing Quality Setting Video Type Video Printing Color Adjustment Setting Print SizeRED , Green , or Blue Video Printing Brightness Video Capture from the PC Before You Install Multi-Function Link Pro Software 12Setting Up the MFC and Computer to Work Together Computer Requirements If You Don’t Have a CD-ROM DriveFrom within Canada or 1-514-685-6464 from within Montreal Connecting the MFC to the Computer Choosing the Software to Install Installing Multi-Function Link Pro Software CD-ROMOverview of Basic Steps Other Options Installing the Brother Software 12 6 S E T T I N G U P T H E M F C a N D C O M P U T E R Helpful Hints for Windows Receiving Messages into the PC Multi-Function Link Pro Mode Features Using MFC as Printer Choosing the Right Kind of Paper Printer DriverMulti-purpose Paper Cassette Loading Paper in Multi-purpose Paper Cassette Adjusting for Thick Paper and Envelopes Manual Feed Slot Setup for Envelopes Printer Operation Keys Simultaneous Printing/Fax BI-DIR Print Turning Off Bi-directional Printing Windows Printing Using the Maintenance Utility Program for Printing from DOSMaintenance Data Installing the Brother MFC 9100 Series DOS Tools Paper Tab Using the Brother MFC 9100 Series Printer Driver Maximum Paper SizeUser Defined Paper Size Minimum Feeder Paper SourceOrientation Scaling Reverse Order CopiesDo not use the two selections simultaneously Collate Quality Quality/Color Tab Color MediaColor/Mono Paper Type Suitable print quality Document Controlling the Color Cluster Custom SettingColor Matching Halftone Pattern Effect Control/Maintenance Tab Bi-Directional Printing MaintenanceCleaning Tab Monitor Calibration Cleaning Printer Adjustment TabVertical Alignment Introduction Using Multi-Function Link Pro SoftwareBrother Resource Manager MFC Remote Setup Sending a Fax from Your PC Multi-Function Link Pro Main MenuSending a Quick Fax Sending a Fax from a Windows Application Sending a Fax from the Main Menu Checklist for Your PC Checklist for the MFCReceiving Faxes into the PC Viewing Received Faxes 16Using PaperPort and ScanSoft TextBridge Organizing Your Items in Folders Viewing Items in PaperPort Links to Many Other Applications Importing Items from Other Applications Scanning a DocumentExporting Items in Other Formats Scanning a Document into the PC Accessing the Scanner Color Type Settings in the Scanner Window Paper AdjustSize Custom PreScanning an Image How to use PreScan to adjust an Image To connect your video equipment Connecting Your Video Equipment To capture a frame as an image Capturing An Image I N G P a P E R P O R T a N D T E X T B R I D G E I N G P a P E R P O R T a N D T E X T B R I D G E NetCentric Internet Fax 17Using Internet Faxing with NetCentric FaxStorm Compatible Operating Systems Set Up Your Fax Service AccountBefore You Begin Receiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities Accessing NetCentric FaxStorm Addressing a Fax Sending FaxesSend Fax button General Tab Selecting a Group or a Contact from a Group Adding Contacts One at a Time Specifying a Cover Saving a New Contact from the Fax Send Window Attachments Tab About Sending a Fax as E-mail Sending from Other Windows Applications If You Are Using Windows 95/98Options/Sender Tab If You Are Using Windows NT Workstation Version Setting Up Contacts in the Contact Manager To Add a New Contact to the All Group Changing Contact Detail To Add a New Contact to Another Group Moving or Copying a Contact to Another Group Setting Up Multiple AddressesCreating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status ManagerChecking the Status of Sent Faxes Outbox Viewing Received Faxes in Your Account Page Inbox Accessing Your AccountManaging Faxes from Your Account Viewing Faxes You Received Inbox Checking Sent Faxes in Your Account Page Outbox Customer SupportContact NetCentric Corporation at Main Features Using Automatic E-Mail PrintingPlease read this section before using the software You Cannot Use a 16-bit TCP/IP Stack Setting Up Automatic E-Mail PrintingIf You Are Using Korean Windows 95/98 Automatic E-Mail Printing is for Windows 95/98 Only How FaxSpeed Works Color Faxing with FaxSpeed Special Coded Format InfoImage Installing FaxSpeed Selecting Multi-Function Link Pro As Your Fax Application Creating FaxSpeed Read Module Disks for Recipients How to Send an InfoImage Quick Start ProceduresTo Send an InfoImage with FaxSpeed Standard Send How to Read an InfoImage that Was Printed at Your MFC Using the FaxSpeed Macro Cannot read InfoImage page. File fax?????.hfx page skipped To read an InfoImage after viewing it in PaperPort FaxSpeed Read Module for Recipients If the Recipient Uses Another Fax Application If Recipient Uses Fax Machine and Scanner L O R F a X I N G Standard Telephone and FCC Notices Important Information Important-About the InterfaceCable Energy Star Compliance Statement Industry Canada Compliance Statement For Canada Only Important Safety Instructions USA Trademarks Compilation and Publication Notice Brother Home Troubleshooting and Routine MaintenanceTroubleshooting Error Messages Error Message Cause Action Error Messages Memory Full Document Jam in the Top of the ADF Unit Document Jams and Paper JamsDocument Jam Inside the ADF Unit Paper Jam Difficulty Suggestions If You Are Having Difficulty with Your MFC Phone Line Connections Sending Faxes Handling Incoming Calls Software Difficulties Video Capture Difficulty Test Print How to Improve Print QualityCleaning the Print Head Test Print Vertical Align Aligning Ink Cartridges Don’t handle the paper until the ink is dry Packing and Shipping the MFC Troubleshooting a N D R O U T I N E M a I N T E N a N C E Cleaning the Scanner Routine Maintenance Cleaning the MFC Printer Platen Replacing the Ink Cartridges Cleaning the Pick-up Roller Peel in the direction away from you Close the cartridge covers until they For Customer Service Troubleshooting a N D R O U T I N E M a I N T E N a N C E Glossary 22 2 G L O S S a R Y O S S a R Y 22 4 G L O S S a R Y Fax Specifications SpecificationsProduct Description Printing Printer SpecificationsController Print Media 23 4 Specification S Up broadcasting Index Answering device external telephone Check Paper COMM. Error Memory Full 10-2 not Registered LCD D E Walk-upWindows Questions. See Brother Fax-Back System D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web