Brother MFC-9100C For Customer Service

21 - 19

TROUBLESHOOTING AND ROUTINE MAINTENANCE

■Once you open an ink cartridge, install it in the MFC and use it up within

six months of installation. Use unopened ink cartridges by the expiration

date written on the cartridge package.

■DO NOT refill the ink cartridges. Attempting to use refilled cartridges

may cause damage to the print head and will void your warranty.

NOTE: If the INK EMPTY error message is on the display after you have

installed ink cartridges, check that the ink cartridges are installed

correctly.

For Customer Service

USA: 1-800-284-4329 (voice)

1-908-575-8790 (fax)

From within Canada: 1-800-853-6660 (voice)

1-514-685-4898 (fax)

From within Montreal: 1-514-685-6464 (voice)

Contents

Main 1996 1999 Brother Industries, Ltd. If You Need to Call Customer Service provided that sales receipt Year 2000 Compliant Brother Numbers Fax-Back System Brother on the World Wide Web Brother Bulletin Board For Customer Service Ordering Accessories and Supplies Notice Disclaimer of Warranties (For USA and Canada) BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For MFC 9100C Only) (For USA Only) final expression and the exclusive and only statement B ROTHER I NTERNATIONAL C BRIDGEWATER, NEW JERSEY 08807-0911 BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For MFC 9100C Only) (For USA Only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Dollard-Des-Ormeaux, QC H9B 3H6 33 1 2 1 Table of Contents Page Page 11 10 10 11 Page Page Page Page Page Page Introduction Using This Manual Finding Information Test Sheet Procedures (For USA Only) MFC 9100C Control Panel Overview 1 2 3 4 11 12 13 About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) Assembly and Connections Packing List Make sure you have the following items: Choosing a Location NO ! NO ! NO ! IMPORTANT SAFETY INSTRUCTIONS Paper About Brother Paper Paper Specifications for Paper Cassette and Manual Feed Slot Print Area (inch) Loading Paper in the Multi-Purpose Paper Cassette Connecting the MFC PLS OPEN COVER Installing the Ink Cartridges PLS OPEN COVER Important Peel in the direction away from you! DID YOU CHANGE BLCK?1.YES 2.NO PRINT OK? 1.YES 2.NO Connections Connecting an External Telephone Connecting an External TAD (Telephone Answering Device) Sequence Connections Recording Outgoing Message (OGM) Special Line Considerations Roll Over Phone Lines Two-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD, and Two-Line Telephone Multi-Line Connections (PBX) If you are installing the MFC to work with a PBX: Custom Features on a Single Line On-Screen Programming User-Friendly Programming Function Mode 1.FAX 2.PRINTER 3.COPY 4.VIDEO Alternating Displays FAX: NO. & START SCAN READY COPY: PRESS COPY SCAN READY Function Selection Table 1. Fax Functions 1. INITIAL SETUP 2. SETUP RECEIVE 3. SETUP SEND 4. REMAINING JOBS 5. SET AUTO DIAL 6. PRINT REPORTS 7. REMOTE FAX OPT 0. TEL SERVICE 2. Printer Functions 3. Copy Functions 4. Video Functions Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) DIALING:TONE? DIALING:PULSE? Setting Station ID FAX: TEL: Entering Text Inserting spaces NOTICE Setting Beeper Volume Speaker Volume Ring Volume SET TIME:17:00 Memory Storage Delayed Timer Setup Receive Setting Ring Delay Easy Receive Printing a Reduced Incoming Document 5.REDUCTION Recommended Reductions Setting Paper Size 1.YES 2.NO 6.PAPER Advanced Receiving Operations Operation from Extension Telephones FAX RECEIVE: Changing the Fax Receive Code * Polling Setting Up Polling Receive POLLING RX:OFF? SELECT <- -> & SET ENTER FAX NO. ONLINE PRESS START KEY ONLINE Canceling a Scheduled Job 4.REMAINING JOBS Telephone Services Distinctive Ring Registering your Distinctive Ring Pattern Caller ID Viewing Caller ID List Printing Caller ID List Clearing a Caller ID Stored in Memory Page Setup Send Before You Begin Sending Faxes Using Multiple Settings ACCEPTED OTHER SETTINGS? 1.YES 2.NO Faxing from the Document Feeder Document is Face Up Faxing from the Scanner Glass Scan Fax Document is Face Down MEMORY #01 100% SET:NEXT PAGE START:TO DIAL Resolution Contrast Automatic Transmission Manual Transmission (ADF) 1.SEND 2.RECEIVE Manual and Automatic Fax Redial Dual Access Real Time Transmission 8. REAL TIME TX REAL TIME:ON? Checking the Jobs Status Canceling Jobs in Memory Basic Sending Operations Composing Electronic Cover Page 1.COMMENT OFF 2.PLEASE CALL 3.URGENT Composing Your Own Comments Cover Page for Next Fax Only Always Send Cover Page COVERPAGE:OFF? COVERPAGE:ON? Using a Printed Cover Page Advanced Sending Operations Overseas Mode 5.OVERSEAS MODE Delayed Fax 6.DELAYED FAX Multiple Resolution Transmission Setting Up for Polling Transmit POLLED TX:OFF? SELECT <- -> & SET Page Storing Numbers for Easy Dialing Storing One Touch Dial Numbers Auto Dial Numbers and Dialing Options Storing Speed Dial Numbers SPEED-DIAL? # #05: Changing One Touch and Speed Dial Numbers 1.CHANGE 2.EXIT Setting Up Groups for Broadcasting SELECT ONE-TOUCH SETUP GROUP:GO G01:*O5#O9 NAME: ENTER & SET Dialing Options Searching Telephone Index One Touch Dialing Speed Dialing Pause Broadcasting Dialing Access Codes and Credit Card Numbers Remote Fax Options Paging and Fax Forwarding ENTER & SET Programming a Paging Number PAGING? Setting Fax Storage FAX STORAGE:OFF? Remote Retrieval Changing Remote Retrieval Access Code Using Remote Retrieval Access Code Remote Commands Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely 5 6 Printing Reports MFC Settings and Activity 6.MEMORY STATUS 5.USER SETTINGS 1.XMIT REPORT Transmission Verification (Xmit) Report Activity Report Interval INTERVAL? Color Copy Keys Basic Copy Operations Making Copies Multiple Copies (Using the ADF) MULTI COPY:STACK MULTI COPY:SORT Memory Full Message MEMORY FULL P.01 ONLINE Multiple Copies (Using the Scanner Glass) MULTI COPY:STACK MULTI COPY:SORT COPY:TO END Enlarged or Reduced Copies (Temporary Setting) SELECT & SET Copy Quality Temporary Settings Using the Copy Quality Key QUALITY:HIGH ONLINE SELECT & SET ONLINE QUALITY:NORMAL QUALITY:DRAFT Using the Paper Type Key SELECT & SET PAPER:INK JET ONLINE PAPER:GLOSSY ONLINE PAPER:TRNSPRNCY ONLINE Copy Quality Changing Default Settings Press and . Select Paper Type 1.PAPER TYPE PAPER:PLAIN PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY Select Copy Quality Color Adjustment R: + G: + Light Dark B: + Legal Limitations Walk-Up Video Printing Getting Started Auto Switch VIDEO:PRESS COPY CAPTURE READY Color Video Printing VIDEO:PRESS COPY CAPTURE READY Black & White Video Printing Video Print Quality Temporary Settings Using the Copy Quality Key QUALITY:NORMAL ONLINE QUALITY:NORMAL Using the Paper Type Key PAPER:PLAIN ONLINE SELECT & SET ONLINE PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY Changing Default Settings , By pressing to save your selection. Press and . Setting Paper Type PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY Setting Video Printing Quality Setting Print Size SIZE:5.75"X4.25" G: + B: + R: + Video Capture from the PC 12 12 Computer to Work Together Before You Install Multi-Function Link Pro Software If You Dont Have a CD-ROM Drive Computer Requirements Connecting the MFC to the Computer Installing Multi-Function Link Pro Software (CD-ROM 1) IMPORTANT Overview of Basic Steps Choosing the Software to Install Other Options View On-Line Documentation View Product Support Information Brother Web Link Exit Page Helpful Hints for Windows 3.1 x IMPORTANT Receiving Messages into the PC Multi-Function Link Pro Mode 13 13 Features Printer Driver Choosing the Right Kind of Paper Multi-purpose Paper Cassette Loading Paper in Multi-purpose Paper Cassette Adjusting for Thick Paper and Envelopes Manual Feed Slot Setup for Envelopes Simultaneous Printing/Fax Printer Operation Keys On/OffLine Key Reset Key Priority Key Turning Off Bi-directional Printing 3.BI-DIR PRINT 14 14 Printer Emulation Using the Maintenance Utility Program for Printing from DOS Maintenance Using the Brother MFC 9100 Series Printer Driver Paper Tab Paper Size User Defined Paper Size Paper Source Feeder Manual Feed Orientation Scaling Copies Collate Reverse Order Quality/Color Tab Quality Media Color/Mono Color Mono Controlling the Color Document Custom Setting Color Matching Halftone Pattern Effect Control/Maintenance Tab Monitor Calibration Bi-Directional Printing Maintenance The Cleaning Tab Test Print The Printer Adjustment Tab Vertical Alignment 15 15 Pro Software Introduction Brother Resource Manager MFC Remote Setup Multi-Function Link Pro Main Menu Sending a Fax from Your PC Sending a Quick Fax Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFC Checklist for Your PC Viewing Received Faxes 16 ScanSoft TextBridge 16 Viewing Items in PaperPort Organizing Your Items in Folders Links to Many Other Applications Using ScanSoft TextBridge OCR (Converting Image Text to Text You Can Edit) Importing Items from Other Applications Exporting Items in Other Formats Scanning a Document TWAIN COMPLIANT Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window Resolution: Color Type: Size: Custom: Adjust: Paper: Video Capture: PreScanning an Image How to use PreScan to adjust an Image: Video Capture from the PC Connecting Your Video Equipment To connect your video equipment: Capturing An Image To capture a frame as an image: Page Page 17 17 NetCentric NetCentric FaxStorm Internet Fax Before You Begin Compatible Operating Systems Set Up Your Fax Service Account Receiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities Contact Manager Cover Page Builder Print Driver Status Manager Sending Faxes General Tab Addressing a Fax Adding Contacts One at a Time Selecting a Group (or a Contact from a Group) Saving a New Contact from the Fax Send Window Specifying a Cover Page About Sending a Fax as E-mail Attachments Tab Options/Sender Tab Sending from Other Windows Applications If You Are Using Windows 95/98 If You Are Using Windows NT Workstation Version 4.0 Setting Up Contacts in the Contact Manager To Add a New Contact to the All Group: To Add a New Contact to Another Group: Changing Contact Detail Setting Up Multiple Addresses Moving or Copying a Contact to Another Group Creating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager Checking the Status of Sent Faxes (Outbox) Viewing Faxes You Received (Inbox) Managing Faxes from Your Account Page Accessing Your Account Page Viewing Received Faxes in Your Account Page Inbox Checking Sent Faxes in Your Account Page Outbox Customer Support Contact NetCentric Corporation at 18 18 Printing Automatic E-Mail Printing (For Windows 95/98 Only) Automatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stack If You Are Using Korean Windows 95/98 Setting Up Automatic E-Mail Printing 19 19 Introduction How FaxSpeed Works Special Coded Format (InfoImage) Installing FaxSpeed Selecting Multi-Function LinkPro As Your Fax Application Creating FaxSpeed Read Module Disks for Recipients Quick Start Procedures How to Send an InfoImage To Send an InfoImage with FaxSpeed Standard Send: Using the FaxSpeed Macro To send the current document in your word processor di- rectly to FaxSpeed: How to Read an InfoImage that Was Printed at Your MFC Follow these steps when a received InfoImage printed at the MFC: How to Read an InfoImage that Was Received Into Multi-Function LinkPro To read an InfoImage after viewing it in PaperPort : If the Recipient Uses Another Fax Application FaxSpeed Read Module for Recipients For recipients of your InfoImage who are using another fax application: If Recipient Uses Fax Machine and Scanner FaxSpeed Read Module for Recipients For recipients of your InfoImage who are using a fax machine and scanner: Page 20 20 Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. ImportantAbout the InterfaceCable Federal Communications Commission (FCC) Declaration of Conformity (For USA Only) Industry Canada Compliance Statement (For Canada Only) ENERGY STAR Compliance Statement Page Page Compilation and Publication Notice Trademarks 21 21 Routine Maintenance Troubleshooting Fax-Back System Error Messages Error Message Cause Action Error Messages Error Message Cause Action Document Jams and Paper Jams Document Jam in the Top of the ADF Unit Document Jam Inside the ADF Unit Page If You Are Having Difficulty with Your MFC Page Page Page How to Improve Print Quality Test Print 1.TEST PRINT Cleaning the Print Head Aligning Ink Cartridges 2.VERTICAL ALIGN 360 DPI ADJUST ENTER NO.(1-9) 720 DPI ADJUST Packing and Shipping the MFC Page Routine Maintenance Cleaning the MFC Printer Platen Cleaning the Pick-up Roller Replacing the Ink Cartridges Peel in the direction away from you! Page For Customer Service Page Glossary Page Page Page 23 23 Product Description Fax Specifications Fax Specifications (Continued) Printer Specifications Printing Controller Print Media Page Index A B Canada vi Notice-Disclaimer of Warranties iii USA iv C D E F G H I J L N O P Q R changing 8-3 using 8-3 S T U V adjusting 11-7 printing 11-2 W R C CCESS A ETRIEVAL R EMOTE C E C HECK R R F Changing Remote Retrieval Access Code The cannot be changed. Enter a three-digit number from 000 to 999. Visit us on the World Wide Web http://www.brother.com