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MFC-9100C
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TROUBLESHOOTING AND ROUTINE MAINTENANCE
21 - 20
Contents
Main
1996
1999 Brother Industries, Ltd.
If You Need to Call Customer Service
provided that
sales receipt
Year 2000 Compliant
Brother Numbers
Fax-Back System
Brother on the World Wide Web
Brother Bulletin Board
For Customer Service
Ordering Accessories and Supplies
Notice Disclaimer of Warranties
(For USA and Canada)
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For MFC 9100C Only) (For USA Only)
final expression and the exclusive and only statement
B ROTHER I NTERNATIONAL C
BRIDGEWATER, NEW JERSEY 08807-0911
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For MFC 9100C Only) (For USA Only)
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)
Dollard-Des-Ormeaux, QC H9B 3H6
33
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1
Table of Contents
Page
Page
11
10
10
11
Page
Page
Page
Page
Page
Page
Introduction
Using This Manual
Finding Information
Test Sheet Procedures (For USA Only)
MFC 9100C Control Panel Overview
1
2
3
4
11
12
13
About Fax Machines
Fax Tones and Handshake
ECM (Error Correction Mode)
Assembly and Connections
Packing List
Make sure you have the following items:
Choosing a Location
NO ! NO ! NO !
IMPORTANT SAFETY INSTRUCTIONS
Paper
About Brother Paper
Paper Specifications for Paper Cassette and Manual Feed Slot
Print Area
(inch)
Loading Paper in the Multi-Purpose Paper Cassette
Connecting the MFC
PLS OPEN COVER
Installing the Ink Cartridges
PLS OPEN COVER
Important
Peel in the direction away from you!
DID YOU CHANGE BLCK?1.YES 2.NO
PRINT OK? 1.YES 2.NO
Connections
Connecting an External Telephone
Connecting an External TAD (Telephone Answering Device)
Sequence
Connections
Recording Outgoing Message (OGM)
Special Line Considerations
Roll Over Phone Lines
Two-Line Phone System
Converting Telephone Wall Outlets
Installing MFC, External Two-Line TAD, and Two-Line Telephone
Multi-Line Connections (PBX)
If you are installing the MFC to work with a PBX:
Custom Features on a Single Line
On-Screen Programming
User-Friendly Programming
Function Mode
1.FAX 2.PRINTER 3.COPY 4.VIDEO
Alternating Displays
FAX: NO. & START SCAN READY COPY: PRESS COPY SCAN READY
Function Selection Table
1. Fax Functions
1. INITIAL SETUP
2. SETUP RECEIVE
3. SETUP SEND
4. REMAINING JOBS
5. SET AUTO DIAL
6. PRINT REPORTS
7. REMOTE FAX OPT
0. TEL SERVICE
2. Printer Functions
3. Copy Functions
4. Video Functions
Initial Setup
Getting Started
Setting Dialing Mode (Tone/Pulse)
DIALING:TONE?
DIALING:PULSE?
Setting Station ID
FAX:
TEL:
Entering Text
Inserting spaces
NOTICE
Setting Beeper Volume
Speaker Volume
Ring Volume
SET TIME:17:00
Memory Storage
Delayed Timer
Setup Receive
Setting Ring Delay
Easy Receive
Printing a Reduced Incoming Document
5.REDUCTION
Recommended Reductions
Setting Paper Size
1.YES 2.NO
6.PAPER
Advanced Receiving Operations
Operation from Extension Telephones
FAX RECEIVE:
Changing the Fax Receive Code
*
Polling
Setting Up Polling Receive
POLLING RX:OFF? SELECT <- -> & SET
ENTER FAX NO. ONLINE
PRESS START KEY ONLINE
Canceling a Scheduled Job
4.REMAINING JOBS
Telephone Services
Distinctive Ring
Registering your Distinctive Ring Pattern
Caller ID
Viewing Caller ID List
Printing Caller ID List
Clearing a Caller ID Stored in Memory
Page
Setup Send
Before You Begin
Sending Faxes Using Multiple Settings
ACCEPTED OTHER SETTINGS? 1.YES 2.NO
Faxing from the Document Feeder
Document is Face Up
Faxing from the Scanner Glass
Scan Fax
Document is Face Down
MEMORY #01 100%
SET:NEXT PAGE START:TO DIAL
Resolution
Contrast
Automatic Transmission
Manual Transmission (ADF)
1.SEND 2.RECEIVE
Manual and Automatic Fax Redial
Dual Access
Real Time Transmission
8. REAL TIME TX
REAL TIME:ON?
Checking the Jobs Status
Canceling Jobs in Memory
Basic Sending Operations
Composing Electronic Cover Page
1.COMMENT OFF
2.PLEASE CALL
3.URGENT
Composing Your Own Comments
Cover Page for Next Fax Only
Always Send Cover Page
COVERPAGE:OFF?
COVERPAGE:ON?
Using a Printed Cover Page
Advanced Sending Operations
Overseas Mode
5.OVERSEAS MODE
Delayed Fax
6.DELAYED FAX
Multiple Resolution Transmission
Setting Up for Polling Transmit
POLLED TX:OFF? SELECT <- -> & SET
Page
Storing Numbers for Easy Dialing
Storing One Touch Dial Numbers
Auto Dial Numbers and Dialing Options
Storing Speed Dial Numbers
SPEED-DIAL? #
#05:
Changing One Touch and Speed Dial Numbers
1.CHANGE 2.EXIT
Setting Up Groups for Broadcasting
SELECT ONE-TOUCH
SETUP GROUP:GO
G01:*O5#O9
NAME: ENTER & SET
Dialing Options
Searching Telephone Index
One Touch Dialing
Speed Dialing
Pause
Broadcasting
Dialing Access Codes and Credit Card Numbers
Remote Fax Options
Paging and Fax Forwarding
ENTER & SET
Programming a Paging Number
PAGING?
Setting Fax Storage
FAX STORAGE:OFF?
Remote Retrieval
Changing Remote Retrieval Access Code
Using Remote Retrieval Access Code
Remote Commands
Retrieving Memory Status List
Retrieving Fax Messages
Changing Fax Forwarding Number Remotely
5
6
Printing Reports
MFC Settings and Activity
6.MEMORY STATUS
5.USER SETTINGS
1.XMIT REPORT
Transmission Verification (Xmit) Report
Activity Report Interval
INTERVAL?
Color Copy Keys
Basic Copy Operations
Making Copies
Multiple Copies (Using the ADF)
MULTI COPY:STACK
MULTI COPY:SORT
Memory Full Message
MEMORY FULL P.01 ONLINE
Multiple Copies (Using the Scanner Glass)
MULTI COPY:STACK
MULTI COPY:SORT
COPY:TO END
Enlarged or Reduced Copies (Temporary Setting)
SELECT & SET
Copy Quality Temporary Settings
Using the Copy Quality Key
QUALITY:HIGH ONLINE SELECT & SET ONLINE
QUALITY:NORMAL
QUALITY:DRAFT
Using the Paper Type Key
SELECT & SET
PAPER:INK JET ONLINE
PAPER:GLOSSY ONLINE
PAPER:TRNSPRNCY ONLINE
Copy Quality Changing Default Settings
Press and .
Select Paper Type
1.PAPER TYPE
PAPER:PLAIN
PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY
Select Copy Quality
Color Adjustment
R: +
G: +
Light Dark
B: +
Legal Limitations
Walk-Up Video Printing
Getting Started
Auto Switch
VIDEO:PRESS COPY CAPTURE READY
Color Video Printing
VIDEO:PRESS COPY CAPTURE READY
Black & White Video Printing
Video Print Quality Temporary Settings
Using the Copy Quality Key
QUALITY:NORMAL ONLINE
QUALITY:NORMAL
Using the Paper Type Key
PAPER:PLAIN ONLINE SELECT & SET ONLINE
PAPER:INK JET
PAPER:GLOSSY
PAPER:TRNSPRNCY
Changing Default Settings
,
By pressing
to save your selection.
Press and .
Setting Paper Type
PAPER:INK JET
PAPER:GLOSSY
PAPER:TRNSPRNCY
Setting Video Printing Quality
Setting Print Size
SIZE:5.75"X4.25"
G: +
B: +
R: +
Video Capture from the PC
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12
Computer to Work Together
Before You Install Multi-Function Link
Pro Software
If You Dont Have a CD-ROM Drive
Computer Requirements
Connecting the MFC to the Computer
Installing Multi-Function Link
Pro Software (CD-ROM 1)
IMPORTANT
Overview of Basic Steps
Choosing the Software to Install
Other Options
View On-Line Documentation
View Product Support Information
Brother Web Link
Exit
Page
Helpful Hints for Windows 3.1
x
IMPORTANT
Receiving Messages into the PC
Multi-Function Link Pro Mode
13
13
Features
Printer Driver
Choosing the Right Kind of Paper
Multi-purpose Paper Cassette
Loading Paper in Multi-purpose Paper Cassette
Adjusting for Thick Paper and Envelopes
Manual Feed Slot
Setup for Envelopes
Simultaneous Printing/Fax
Printer Operation Keys
On/OffLine Key
Reset Key
Priority Key
Turning Off Bi-directional Printing
3.BI-DIR PRINT
14
14
Printer Emulation
Using the Maintenance Utility Program for Printing from DOS
Maintenance
Using the Brother MFC 9100 Series Printer Driver
Paper Tab
Paper Size
User Defined Paper Size
Paper Source
Feeder
Manual Feed
Orientation
Scaling
Copies
Collate
Reverse Order
Quality/Color Tab
Quality
Media
Color/Mono
Color
Mono
Controlling the Color
Document
Custom Setting
Color Matching
Halftone Pattern
Effect
Control/Maintenance Tab
Monitor Calibration
Bi-Directional Printing
Maintenance
The Cleaning Tab
Test Print
The Printer Adjustment Tab
Vertical Alignment
15
15
Pro Software
Introduction
Brother Resource Manager
MFC Remote Setup
Multi-Function Link
Pro Main Menu
Sending a Fax from Your PC
Sending a Quick Fax
Sending a Fax from the Main Menu
Sending a Fax from a Windows Application
Receiving Faxes into the PC
Checklist for the MFC
Checklist for Your PC
Viewing Received Faxes
16
ScanSoft TextBridge
16
Viewing Items in PaperPort
Organizing Your Items in Folders
Links to Many Other Applications
Using ScanSoft TextBridge OCR (Converting Image Text to Text You Can Edit)
Importing Items from Other Applications
Exporting Items in Other Formats
Scanning a Document
TWAIN COMPLIANT
Accessing the Scanner
Scanning a Document into the PC
Settings in the Scanner Window
Resolution:
Color Type:
Size:
Custom:
Adjust:
Paper:
Video Capture:
PreScanning an Image
How to use PreScan to adjust an Image:
Video Capture from the PC
Connecting Your Video Equipment
To connect your video equipment:
Capturing An Image
To capture a frame as an image:
Page
Page
17
17
NetCentric
NetCentric FaxStorm
Internet Fax
Before You Begin
Compatible Operating Systems
Set Up Your Fax Service Account
Receiving Faxes
Creating an Inbound Account
Installing NetCentric FaxStorm
Overview of Utilities
Contact Manager
Cover Page Builder
Print Driver
Status Manager
Sending Faxes
General Tab
Addressing a Fax
Adding Contacts One at a Time
Selecting a Group (or a Contact from a Group)
Saving a New Contact from the Fax Send Window
Specifying a Cover Page
About Sending a Fax as E-mail
Attachments Tab
Options/Sender Tab
Sending from Other Windows Applications
If You Are Using Windows 95/98
If You Are Using Windows NT Workstation Version 4.0
Setting Up Contacts in the Contact Manager
To Add a New Contact to the All Group:
To Add a New Contact to Another Group:
Changing Contact Detail
Setting Up Multiple Addresses
Moving or Copying a Contact to Another Group
Creating a Group for Broadcasting
Managing Your Faxes in the Status Manager
Accessing the Status Manager
Checking the Status of Sent Faxes (Outbox)
Viewing Faxes You Received (Inbox)
Managing Faxes from Your Account Page
Accessing Your Account Page
Viewing Received Faxes in Your Account Page Inbox
Checking Sent Faxes in Your Account Page Outbox
Customer Support
Contact NetCentric Corporation at
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Printing
Automatic E-Mail Printing (For Windows
95/98 Only)
Automatic E-Mail Printing is for Windows 95/98 Only
You Cannot Use a 16-bit TCP/IP Stack
If You Are Using Korean Windows 95/98
Setting Up Automatic E-Mail Printing
19
19
Introduction
How FaxSpeed Works
Special Coded Format (InfoImage)
Installing FaxSpeed
Selecting Multi-Function LinkPro As Your Fax Application
Creating FaxSpeed Read Module Disks for Recipients
Quick Start Procedures
How to Send an InfoImage
To Send an InfoImage with FaxSpeed Standard Send:
Using the FaxSpeed Macro
To send the current document in your word processor di- rectly to FaxSpeed:
How to Read an InfoImage that Was Printed at Your MFC
Follow these steps when a received InfoImage printed at the MFC:
How to Read an InfoImage that Was Received Into Multi-Function LinkPro
To read an InfoImage after viewing it in PaperPort :
If the Recipient Uses Another Fax Application
FaxSpeed Read Module for Recipients
For recipients of your InfoImage who are using another fax application:
If Recipient Uses Fax Machine and Scanner
FaxSpeed Read Module for Recipients
For recipients of your InfoImage who are using a fax machine and scanner:
Page
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Standard Telephone and FCC Notices
These notices are in effect on models sold and used in the United States only.
ImportantAbout the InterfaceCable
Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)
Industry Canada Compliance Statement (For Canada Only)
ENERGY STAR Compliance Statement
Page
Page
Compilation and Publication Notice
Trademarks
21
21
Routine Maintenance
Troubleshooting
Fax-Back System
Error Messages
Error Message Cause Action
Error Messages
Error Message Cause Action
Document Jams and Paper Jams
Document Jam in the Top of the ADF Unit
Document Jam Inside the ADF Unit
Page
If You Are Having Difficulty with Your MFC
Page
Page
Page
How to Improve Print Quality
Test Print
1.TEST PRINT
Cleaning the Print Head
Aligning Ink Cartridges
2.VERTICAL ALIGN
360 DPI ADJUST
ENTER NO.(1-9)
720 DPI ADJUST
Packing and Shipping the MFC
Page
Routine Maintenance
Cleaning the MFC Printer Platen
Cleaning the Pick-up Roller
Replacing the Ink Cartridges
Peel in the direction away from you!
Page
For Customer Service
Page
Glossary
Page
Page
Page
23
23
Product Description
Fax Specifications
Fax Specifications (Continued)
Printer Specifications
Printing
Controller
Print Media
Page
Index
A
B
Canada vi Notice-Disclaimer of Warranties iii USA iv
C
D
E
F
G
H
I
J
L
N
O
P
Q
R
changing 8-3 using 8-3
S
T
U
V
adjusting 11-7 printing 11-2
W
R
C
CCESS
A
ETRIEVAL
R
EMOTE
C
E
C HECK R
R
F
Changing Remote Retrieval Access Code
The cannot be changed.
Enter a three-digit number from 000 to 999.
Visit us on the World Wide Web http://www.brother.com