Brother MFC-9100C manual Phone Line Connections Sending Faxes Handling Incoming Calls

Phone Line

or

Connections

Sending

Faxes

Handling

Incoming

Calls

Printing Difficulties

Scanning Difficulties

Difficulty	Suggestions
MFC Does Not Answer	Make sure the MFC is not in MANUAL mode.
When Called.	Check for dial tone. If possible, call your MFC
	to hear it answer. If there is still no answer,
	check the telephone line cord connection. If
	there is no ringing when you call your MFC,
	call your Telephone Company to check the line.
Poor Transmitting	Try changing your resolution to FINE or
Quality	SUPERFINE. Make a copy to verify
	your MFC’s scanner operation.
Transmission	There is probably temporary noise or static on
Verification Report	the line. Try sending the fax again. If the
says “Result:NG”	problem continues, call the Telephone Company
	to check your phone line.
Vertical Black Lines	If the copy you made shows the same problem,
When Sending	your scanner is dirty. (See Cleaning the Scanner
	page 21-14.)
Transferring a Fax Call	If you answered at an external or extension to the
MFC.	phone, press your Fax Receive Code (default
	setting is	51). When your MFC answers, hang
	up.
Custom Features on a	If you have Voice Mail, Distinctive Ring, an
Single Line	alarm system or any other custom feature on a
	single line with your MFC, it may create a
	problem sending or receiving fax data.
	For example: If you are sending or receiving a
	fax message while a custom feature signal
	comes through on the line, the signal can
	temporarily interrupt or disrupt the fax data.
	Brother’s ECM feature should help overcome
	this problem. This condition is related to the
	telephone system industry, and is common to all
	devices that send and receive information on a
	single, shared line with custom features. If
	avoiding a slight interruption is crucial to your
	business, a separate line with no custom
	features is recommended.
Horizontal lines	Clean the print head. (See Cleaning the Print
appear in Text or	Head on page 21-10.) If you clean the
Graphics.	print heads five times and the print has not
	improved, call Brother Customer Service at
	1-800-284-4329 (USA), 1-800-853-6660
	(from within Canada) or 1-514-685-6464
	(from within Montreal).
TWAIN Errors appear	Make sure the Brother TWAIN Driver is
while scanning.	selected as the primary source. In PaperPort® ,
	click File Select Source, highlight the Brother
	TWAIN Driver and click Select.

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