Software Difficulties | Brother MFC-9100C specs

Software Difficulties

Difficulty	Suggestions

You see the “New	Click on ‘Do not install a driver. (Windows
Hardware Found”	will not prompt you again)’ and click ‘OK’.
message on your PC	(See page 12-3.)
screen (although you
have already installed
the drivers in
Windows 95).

You see the “Update	Follow the instructions from the installer,
Device Driver Wizard”	then click Next. Click Finish when it appears
or “Add New Hardware	on the screen. (See page 12-3.)
Wizaed” message on
your PC screen
(although you have
already installed
the drivers in
Windows 95 or 98).

The MFC does not	Select the correct paper size using the DOS print
data in the	Utility program. Since paper adjustment is
correct position.	different between ESC/P (right) and the MFC
	(center), the printing position should be
	adjusted for the MFC.

Cannot perform ‘2 in 1’	Check that the paper size setting in the
printing.	application and in the printer driver are the same.

Cannot print when	Try setting the Display setting to ‘256 colors’.
using Paint Brush.

Cannot print when	Try to reduce the printing resolution.
using Adobe Illustrator.

Thick line and thin	Turn OFF ‘Bi-Directional Printing’ from the
line appear alternately.	‘Control/Maintenance’ tab (banding) in the
	printer driver.

There are some dense	Turn ON ‘Reverse Order’ from the ‘Paper’ tab in
lines.	the printer driver.

When using ATM fonts,	If you are using Windows 95/98, select
some characters are	‘Printer Settings’ from the ‘Start’ menu.
missing or some	Open ‘Brother MFC-9100’ properties. Click
characters are	‘Spool Setting’ on the ‘Details’ tab.
printed in the same	Select ‘RAW’ from ‘Spool Data Format’.
place.

When using Power	Open the ‘Quality/Colour’ tab in the printer
Point or Excel, hatch	driver, and change the ‘Document Type’ to
pattern is not what you	‘Photo’.
are expecting.

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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother MFC-9100C manual Software Difficulties

Contents

MFC 9100C If You Need to Call Customer Service For Customer Service Brother NumbersFax-Back System Brother on the World Wide Web Ordering Accessories and Supplies Canada For USA and Canada C L I M I T E D W a R R a N T Y U S a Limitations For Canada Only Table of Contents Viii T a B L E O F C O N T E N T S B L E O F C O N T E N T S Copy Quality Changing Default Settings Video Print Quality Temporary SettingsSetting Up the MFC and Computer to Before You Install Multi-Function Link Using the Brother MFC 9100 Series Using Multi-Function Link Pro Software Using PaperPort and ScanSoft TextBridge Using Internet Faxing with NetCentric FaxStorm Twain Compliant Color Faxing with FaxSpeed Troubleshooting and Routine Maintenance I T a B L E O F C O N T E N T S Using This Manual Test Sheet Procedures For USA OnlyIntroduction Finding Information MFC 9100C Control Panel Overview Reset Color Printer Keys Enlarge/Reduce On/OffLineCopy Quality Mono Copy Fax Tones and Handshake ECM Error Correction ModeAbout Fax Machines Make sure you have the following items Assembly and ConnectionsPacking List No ! no ! no Choosing a Location Paper About Brother Paper S E M B L Y a N D C O N N E C T I O N S Print Area Paper Type Paper Size Loading Paper in the Multi-Purpose Paper Cassette Connecting the MFC Release the scanner lock lever Installing the Ink Cartridges Connect the power cordConnect the telephone line cord SET Cartridges Offline PLS Open Cover Offline Bottom of the yellow Peel in the direction away from you Did YOU Change BLCK?1.YES 2.NO Print YES Connecting an External Telephone Connecting an External TAD Telephone Answering DeviceConnections Sequence Do not connect a TAD elsewhere on the same phone line Recording Outgoing Message OGM Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you are installing the MFC to work with a PBX Function Mode On-Screen ProgrammingUser-Friendly Programming FAX Printer Copy Video Alternating Displays Function Selection Table Fax FunctionsFAX NO. & Start Scan Ready Copy Press Copy Function Description Factory Set Setup Receive Remaining Jobs Printer Functions Copy Functions Video Functions Initial Setup Setting Dialing Mode Tone/PulseSetting Date and Time Getting Started Setting Station ID FAXTEL Name Setting Beeper Volume Making corrections Speaker Volume Ring VolumeDelayed Timer Memory Storage Setup Receive Setting or Changing the Answer ModeMode How it works When to use it Answer Mode FAX? MANUAL? EXT.TEL/TAD? Printing a Reduced Incoming Document Setting Ring DelayEasy Receive Paper Change Reduction 1.YES 2.NO Setting Paper SizeRecommended Reductions Advanced Receiving Operations Operation from Extension TelephonesPrinting a Fax in Memory Changing the Fax Receive Code Setting Up Polling Receive Polling Canceling a Scheduled Job Setting Up Sequential Polling ReceiveAccepted Online Dialing Online Remaining Jobs T U P R E C E I V E Registering your Distinctive Ring Pattern Caller ID Viewing Caller ID ListPrinting Caller ID List Clearing a Caller ID Stored in Memory E T U P R E C E I V E Setup Send Sending Faxes Using Multiple SettingsBefore You Begin Faxing from the Document Feeder Document is Face Up Faxing from the Scanner Glass Document is Face DownScan Fax Setnext Startto Dial Automatic Transmission ResolutionContrast Dual Access Manual Transmission ADFManual and Automatic Fax Redial Send 2.RECEIVE Real Time Transmission Checking the Jobs Status Canceling Jobs in Memory Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential Cover Page for Next Fax Only User DefinedComposing Your Own Comments COVERPAGEOFF? COVERPAGEON? Using a Printed CoverAlways Send Cover Overseas Mode Delayed FaxOverseas Mode Delayed FAX Polled TXOFF? Multiple Resolution TransmissionSetting Up for Polling Transmit E T U P S E N D Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Storing Speed Dial Numbers Changing One Touch and Speed Dial NumbersSPEED-DIAL? # Change 2.EXIT Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Dialing Options Broadcasting Dialing Access Codes and Credit Card Numbers Remote Fax Options Paging and Fax ForwardingProgramming a Paging Number PAGING? Setting Fax Storage Programming a Fax Forwarding Number Changing Remote Retrieval Access Code Using Remote Retrieval Access CodeRemote Retrieval Long beep Fax messages No beeps No messages Remote Commands OFF Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely MFC Settings and Activity Printing ReportsTo Print a Report Remote FAX OPT INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Making Copies Color Copy KeysBasic Copy Operations Copying One Multiple Copies Using the ADF Memory Full MessageMulti Copystack Multi Copysort Online Multiple Copies Using the Scanner Glass Multi Copystack OnlineSetnext Online Copyto END Enlarged or Reduced Copies Temporary Setting Online Select SET Copy Quality Temporary Settings Using the Copy Quality KeyPhoto Qualityhigh Using the Paper Type Key Using the Brightness KeyPaperplain Online Online Paperplain Paperink JET Paperglossy Papertrnsprncy Copy Quality Changing Default Settings Press Function Select Paper Type Select Copy Quality Color Adjustment Copy BrightnessCopy Contrast Selecting a Single Color One Color Legal Limitations Walk-Up Video Printing Videopress Copy Capture Ready Auto SwitchColor Video Printing Video Print Quality Temporary Settings Black & White Video PrintingQualityhigh Online Videomoving Select & SET Changing Default Settings Press Function Setting Paper Type Setting Video Printing QualitySetting Video Type Video Type RED , Green , or Blue Setting Print SizeVideo Printing Color Adjustment Video Capture from the PC Video Printing Brightness 12Setting Up the MFC and Computer to Work Together Before You Install Multi-Function Link Pro Software From within Canada or 1-514-685-6464 from within Montreal If You Don’t Have a CD-ROM DriveComputer Requirements Connecting the MFC to the Computer Overview of Basic Steps Installing Multi-Function Link Pro Software CD-ROMChoosing the Software to Install Installing the Brother Software Other Options 12 6 S E T T I N G U P T H E M F C a N D C O M P U T E R Helpful Hints for Windows Multi-Function Link Pro Mode Receiving Messages into the PC Using MFC as Printer Features Multi-purpose Paper Cassette Printer DriverChoosing the Right Kind of Paper Adjusting for Thick Paper and Envelopes Loading Paper in Multi-purpose Paper Cassette Setup for Envelopes Manual Feed Slot Simultaneous Printing/Fax Printer Operation Keys Turning Off Bi-directional Printing BI-DIR Print Using the Maintenance Utility Program for Printing from DOS Maintenance DataInstalling the Brother MFC 9100 Series DOS Tools Windows Printing Using the Brother MFC 9100 Series Printer Driver Paper Tab Paper Size User Defined Paper SizeMinimum Maximum Paper Source OrientationScaling Feeder Copies Do not use the two selections simultaneouslyCollate Reverse Order Quality/Color Tab Quality Media Color/MonoPaper Type Suitable print quality Color Controlling the Color Document Custom Setting Color MatchingHalftone Pattern Cluster Control/Maintenance Tab Effect Maintenance Cleaning TabMonitor Calibration Bi-Directional Printing Vertical Alignment Printer Adjustment TabCleaning Brother Resource Manager Using Multi-Function Link Pro SoftwareIntroduction MFC Remote Setup Sending a Quick Fax Multi-Function Link Pro Main MenuSending a Fax from Your PC Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFCChecklist for Your PC Viewing Received Faxes 16Using PaperPort and ScanSoft TextBridge Viewing Items in PaperPort Organizing Your Items in Folders Links to Many Other Applications Exporting Items in Other Formats Scanning a DocumentImporting Items from Other Applications Accessing the Scanner Scanning a Document into the PC Settings in the Scanner Window Color Type Adjust SizeCustom Paper How to use PreScan to adjust an Image PreScanning an Image Connecting Your Video Equipment To connect your video equipment Capturing An Image To capture a frame as an image I N G P a P E R P O R T a N D T E X T B R I D G E I N G P a P E R P O R T a N D T E X T B R I D G E 17Using Internet Faxing with NetCentric FaxStorm NetCentric Internet Fax Set Up Your Fax Service Account Before You BeginReceiving Faxes Compatible Operating Systems Installing NetCentric FaxStorm Creating an Inbound Account Accessing NetCentric FaxStorm Overview of Utilities Sending Faxes Send Fax buttonGeneral Tab Addressing a Fax Adding Contacts One at a Time Selecting a Group or a Contact from a Group Saving a New Contact from the Fax Send Window Specifying a Cover About Sending a Fax as E-mail Attachments Tab Options/Sender Tab If You Are Using Windows 95/98Sending from Other Windows Applications Setting Up Contacts in the Contact Manager If You Are Using Windows NT Workstation Version To Add a New Contact to the All Group To Add a New Contact to Another Group Changing Contact Detail Creating a Group for Broadcasting Setting Up Multiple AddressesMoving or Copying a Contact to Another Group Checking the Status of Sent Faxes Outbox Accessing the Status ManagerManaging Your Faxes in the Status Manager Accessing Your Account Managing Faxes from Your AccountViewing Faxes You Received Inbox Viewing Received Faxes in Your Account Page Inbox Contact NetCentric Corporation at Customer SupportChecking Sent Faxes in Your Account Page Outbox Please read this section before using the software Using Automatic E-Mail PrintingMain Features Setting Up Automatic E-Mail Printing If You Are Using Korean Windows 95/98Automatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stack Color Faxing with FaxSpeed How FaxSpeed Works Installing FaxSpeed Special Coded Format InfoImage Selecting Multi-Function Link Pro As Your Fax Application Creating FaxSpeed Read Module Disks for Recipients To Send an InfoImage with FaxSpeed Standard Send Quick Start ProceduresHow to Send an InfoImage Using the FaxSpeed Macro How to Read an InfoImage that Was Printed at Your MFC To read an InfoImage after viewing it in PaperPort Cannot read InfoImage page. File fax?????.hfx page skipped If the Recipient Uses Another Fax Application FaxSpeed Read Module for Recipients If Recipient Uses Fax Machine and Scanner L O R F a X I N G Important Information Standard Telephone and FCC Notices Important-About the InterfaceCable Industry Canada Compliance Statement For Canada Only Energy Star Compliance Statement Important Safety Instructions USA Compilation and Publication Notice Trademarks Troubleshooting and Routine Maintenance TroubleshootingError Messages Brother Home Error Messages Error Message Cause Action Memory Full Document Jam Inside the ADF Unit Document Jams and Paper JamsDocument Jam in the Top of the ADF Unit Paper Jam If You Are Having Difficulty with Your MFC Difficulty Suggestions Phone Line Connections Sending Faxes Handling Incoming Calls Software Difficulties Video Capture Difficulty How to Improve Print Quality Cleaning the Print HeadTest Print Test Print Aligning Ink Cartridges Vertical Align Packing and Shipping the MFC Don’t handle the paper until the ink is dry Troubleshooting a N D R O U T I N E M a I N T E N a N C E Routine Maintenance Cleaning the Scanner Cleaning the MFC Printer Platen Cleaning the Pick-up Roller Replacing the Ink Cartridges Peel in the direction away from you Close the cartridge covers until they For Customer Service Troubleshooting a N D R O U T I N E M a I N T E N a N C E Glossary 22 2 G L O S S a R Y O S S a R Y 22 4 G L O S S a R Y Product Description SpecificationsFax Specifications Controller Printer SpecificationsPrinting Print Media 23 4 Specification S Index Up broadcasting Check Paper COMM. Error Memory Full 10-2 not Registered Answering device external telephone LCD D E Walk-upWindows Questions. See Brother Fax-Back System D E Remote Retrieval Access Card Remote Retrieval Access Card Changing Remote Retrieval Access Code Visit us on the World Wide Web