Section 5: Troubleshooting

6.When you send the print job to the printer and it does not respond, and there is no error message on the PC:

a.Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DATA—<ESC>Z

b.Verify that you’ve included all required parameters in the data stream.

c.Verify the following:

You have not typed a “0” (zero) for an “O” (letter) or vice-versa. You have not missed any <ESC> characters where they’re needed. Make sure all printer command codes are capital letters.

7.If you’ve checked all of the above and the printer still isn’t printing, you may want to try a Buffer Hex Dump to determine what (if anything) the printer is receiving from your computer. See Printing Hex Dump Labels in Section 3. Configuration.

The Parallel port is now listening for incoming data. Send your print job. The printer will now print (only once)

aHexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer received. It may be tedious, but now you can analyze and troubleshoot the data stream.

8.While checking the Hex Dump printout, if you notice 0DH0AH (Carriage Return and Line Feed) characters throughout. The command string should be continuous and no CR or LF characters are allowed between the Start Command (<ESC>A) and the Stop Command (<ESC>Z). If you are using BASIC, it may be adding these characters automatically as the line wraps. Adding a “width” statement to your program can help to suppress these extra 0DH0AH characters by expanding the line length up to 255 characters.

If you’re not programming in BASIC, check to see if you have an equivalent statement in the language you’re using to suppress extra carriage returns and line feeds from your data being sent out to the printer. We want the data stream to be one complete line going to the printer.

Using the RS232C Serial Interface

1.Is the RS232C Serial cable connected securely to your serial port on the PC (DB-25S or DB9S Male) and to the RS232C connector on the printer?

WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the printer or the host. This may cause damage to the interface circuitry and is not covered by warranty.

2.Is the cable defective? At the very least, you should be using a “Null Modem Cable,” which crosses pins in a specific manner. This should enable your printer to print. But we recommend that you eventually use a cable built to specifications as described in Section 6: Interface Specifications.

3.Is the RS232 Interface Module installed in the printer? The TDP4*H printers require the new Hi Speed Serial Interface (PN WCL40451) to take advantage of the faster data transmission speeds. The older Serial Interface Modules will work, but at a reduced capability.

4.Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A and <ESC>Z commands?

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GMTDPH-MAN

PANDUIT TDP4*H

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Panduit TDP46H, TDP43H, TDP42H manual Using the RS232C Serial Interface
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TDP46H, TDP43H, TDP42H specifications

Panduit is a well-respected name in the field of network and cabling solutions, and their TDP series of identification printers, specifically the TDP42H, TDP43H, and TDP46H, showcase advanced technologies that cater to the diverse needs of modern enterprises.

The TDP42H is known for its high-resolution printing capability and versatility, allowing users to print labels in various formats and sizes. This printer employs thermal transfer technology, ensuring that the print quality remains sharp and durable over time. It features a user-friendly interface that allows for quick and easy setup, making it accessible for both seasoned professionals and newcomers alike. One of the standout features of the TDP42H is its ability to produce both indoor and outdoor labels, thanks to its weather-resistant materials, which are ideal for challenging environments.

The TDP43H builds on the strengths of the TDP42H by offering enhanced connectivity options. It supports wireless printing and is compatible with various mobile devices, allowing for seamless operation in a range of settings. Additionally, it has a larger printing area, which allows for more extensive information on each label. This makes it suitable for more complex identification tasks in industrial settings. The TDP43H also incorporates advanced software capabilities, enabling users to design custom labels that meet the specific needs of their projects.

On the other hand, the TDP46H is built for high-volume printing tasks. It boasts a faster printing speed and a higher print resolution compared to its counterparts. This printer is ideal for environments where efficiency and productivity are paramount. The TDP46H features a robust design that can withstand the rigors of frequent use, ensuring reliability in demanding situations. Furthermore, it integrates with various Panduit software applications, enabling effortless label design and printing.

Overall, the Panduit TDP series printers, including the TDP42H, TDP43H, and TDP46H, are engineered for adaptability, real-time printing efficiency, and high-quality output. Their combination of advanced technologies and robust design makes them essential tools for businesses seeking to enhance their labeling capabilities. Whether it’s for warehouses, data centers, or office environments, these printers offer innovative solutions tailored to the numerous challenges faced in the world of identification and labeling.
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