Problems?

Refill Problems

The display shows a series of messages during the auto-refill process

This is normal. The meter is designed to display the progress of the refill. If the refill fails for any reason, the display tells you why. See pages 6-7 to 6-11 for an alphabetical listing and explanation of all display messages.

Meter fails to connect to Postage by Phone Data Centre—no dial tone

Meter not connected to analogue phone line

Make sure you’ve connected your meter to a working analogue phone line. Also make sure the phone line connectors are firmly seated in their sockets.

Incorrect refill setup

One or more of the refill setup options may be wrong. Go to the refill setup instructions on the pages noted and check the following:

•Does your phone system require you to dial a prefix number (and possibly insert a pause) to get an outside phone line? Make sure to include these in the setup if needed. See page 3-12.

•Is the refill mode set to Auto-Refill? If it isn’t, you can’t perform a modem refill. See page 3-11.

Refill Failed—Invalid Account Number

•The Postage by Phone account number you used isn’t correct. Check the Information Pack that came with your system for your Postage by Phone Account Number.

•Make sure you entered the right account number during setup, as described on page 3-13.

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