Problems?

Display Messages (continued)

Low Ink

The ink cartridge will need replacement soon. If you don’t have a replacement cartridge on hand, you should order one now (see Chapter 7 for ordering instructions). You can still print postage when this message appears.

Meter Error XXXX

A four-digit error code displays. Follow the instructions on the meter display. In some cases you may be unable to clear the error. When this happens, the display prompts “Call for service.” The phone number is on page 6-1.

Name Conflict

The name you chose is already assigned to another preset. The meter will return to the enter preset name menu after two seconds. Enter a name that’s not in use.

Need Account

When the meter’s accounting feature is on, you must enter a valid account number before the meter allows you to select a postage value. Select an account as described on page 2-4.

No Account Selected

A memory preset requires an account that’s no longer in the meter. No account is set when the meter returns to the Ready Screen. Select a valid account and/or edit the preset to select a valid account in future.

No Dial Tone

The meter tried to call the Postage by Phone Data Centre but couldn’t detect a dial tone. Repeat the call. If the problem persists, check the dialling prefix setup (page 3-12).

Number of Tapes Exceeds Limit

DM300 only – you can print up to 25 tapes in a single operation.

Postage Value Exceeds Limit

You entered a postage amount that’s more than the meter can accept. The meter will tell you what the maximum postage value is. Press CE/C to clear this error message.

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