Problems?

Postage by Phone is Busy

•All lines to the Postage by Phone Data Centre are currently busy. Try again later.

•Check all the refill setup instructions (in particular, the dialling prefix) on pages 3-10 to 3-13 of this guide.

Printer Error

•The printer needs maintenance. Follow the prompts to test the printer. See the detailed instructions on pages 3-4 and 3-5.

•You tried to print a report to an external printer and the printer is not connected or turned on/ready/on-line.

Refill Failed—Check Account Number

The account number you used is wrong or invalid. Check the Information Pack that came with your meter for your Postage by Phone account number. See page 3-13 to set up automatic (modem) refill with the correct account number.

Refill Must be a Multiple of £50

You entered an invalid refill amount. Enter an amount that is a multiple of £50.

Refill Too High

The meter can’t hold the refill amount you asked for plus the funds already in it. Enter a smaller refill amount.

Refill Too Low

The minimum refill amount is £50. You can refill up to £9,950 in £50 increments.

Remove Envelope/ Remove Stalled Material/Remove Mailpiece

Clear the stalled material as described on pages 6-2 and 6-3 of this guide.

Tape: Failed to Feed

Reload tape strips (see page 5-3) and check for a tape stoppage (see page 6-3).

Town Circle Graphic Not Installed

•You inserted a smartcard that doesn’t have a town circle. Did you inadvertently insert an ad card?

•You inserted the smartcard the wrong way. Place the card in the slot with the microprocessor facing you and at the bottom.

Remove the card and press Enter to cancel the installation. Try to load the town circle again. If you see the same error message again, call Pitney Bowes for help.

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