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| Troubleshooting Your SoundPoint IP® 560 Phone |
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Controls |
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Symptom | Problem | Corrective Action | |
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The dial pad does not work. | The dial pad on the SoundPoint | Do one of the following steps: | |
| IP 560 phone does not respond. | • Check for a response from other | |
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| feature keys or from the dialpad. |
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| • Place a call to the phone from a known | |
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| working telephone. Check for display |
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| updates. |
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| • Press the Menu key followed by | |
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| System Status and Server Status to |
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| check if the telephone is correctly |
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| registered to the server. |
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| • Press the Menu key followed by | |
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| System Status and Network Statistics. |
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| Scroll down to see if LAN port shows |
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| active or Inactive. |
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| • Check the termination at the switch or | |
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| hub end of the network LAN cable. |
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| Ensure that the switch/hub port |
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| connected to the telephone is |
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| operational (if not accessible, contact |
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| your system administrator). |
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| • | Before restarting your phone, contact |
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| your system administrator, since this |
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| may allow more detailed |
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| troubleshooting to occur before losing |
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| any current status information. |
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