Polycom 560 manual Access to Screens and Systems, To Restarting Your Phone on

User Guide SoundPoint IP 560 Phone

Access to Screens and Systems

Symptom	Problem	Corrective Action
There is no response from	The SoundPoint IP 560 phone is	Do one of the following steps:
feature key presses.	not in active state.	• Press the keys more slowly.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		Directory or Buddy Status, for
		example.
		• Press Menu followed by Status >
		Lines to confirm line is actively
		registered to the call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).
The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).

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