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User Guide SoundPoint IP 560 Phone
Displays
Symptom | Problem | Corrective Action |
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There is no display. | Power is not correctly applied to | Do one of the following steps: |
The display is incorrect. | the SoundPoint IP 560 phone. | • Check that the display is illuminated. |
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The display has bad contrast. |
| • Make sure the LAN cable is inserted |
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| properly at the rear of the phone (try |
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| unplugging and |
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| cable). |
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| • If using |
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| system administrator check that the |
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| switch is supplying power to the |
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| phone. |
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| The contrast needs adjustment. | Do one of the following steps: |
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| • Refer to Display Contrast on page |
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| • Reboot the phone to obtain a default |
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| level of contrast (refer to Restarting |
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| Your Phone on page |
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| Outbound or inbound calling is | Do one of the following steps: |
| unsuccessful. | • Place a call to the phone under |
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| investigation. Check that the display |
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| indicates incoming call information. |
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| • Lift the handset. Ensure dial tone is |
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| present and place a call to another |
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| extension or number. Check that the |
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| display changes in response. |
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The display is flickering. | Certain type of older fluorescent | Do one of the following steps: |
| lighting causes the display to | • Move the SoundPoint IP 560 SIP |
| appear to flicker. | |
| phone away from the lights. | |
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| |
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| • Replace the lights. |
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Audio
Symptom | Problem | Corrective Action |
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There is no audio on the | The connections are not correct. | Do one of the following steps: |
headset. |
| • Ensure the headset is plugged into the |
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| jack marked Headset at the rear of the |
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| phone. |
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| • Ensure the headset amplifier (if |
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| present) is turned on and/or the |
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| volume is correctly adjusted). If the |
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| amplifier uses batteries, check that |
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| they are fully charged. |
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5 - 6