Pressure Systems, Inc. | |
|
|
Appendix D
Merchandise Return Procedure
If your system seems to be in good working order, but the data seem abnormal, contact the Application Support Group or the Repair Department at Pressure Systems, Inc. The staff is available for troubleshooting at (757)
Be prepared to supply the following information when requesting the RMA:
●Part number
●Serial number
●Complete description of problems/symptoms
●Bill To and Ship To address
●Purchase order number (not required by PSI warranty repairs)
●Customer contact and telephone number
The above information, including the RMA number must be on the customer’s shipping documents that accompany the equipment to be repaired. PSI also requests that the outside of the shipping container be labeled with the RMA number to assist in tracking the repairs. All equipment should be sent to the following address:
ATTN: REPAIR DEPARTMENT
34 Research Drive Hampton, Virginia 23666
PSI will return warranty items prepaid via UPS GROUND. If the customer desires another method of return shipment, PSI will prepay and add the shipping charges to the repair bill.
Incoming freight charges are the customer’s responsibility. The customer is also responsible for paying shipping charges to and from PSI for any equipment not under warranty.
All products covered under the PSI warranty policy will be repaired at no charge. An analysis fee will be charged to quote the cost of repairing any item not under warranty. If, for any reason, the customer decides not to have the item repaired, the analysis fee will still be charged. If the quote is approved by the customer, the analysis fee will be waived. The quote for repair will be based on the PSI flat rate for repair, calibration, and board replacement. When these prices do not apply, the quote will be based on an hourly labor rate plus parts. All replaced parts are warranted for 90 days from the date of shipment. The
Page 150 | www.PressureSystems.com |
