Error Messages
Troubleshooting
If you are having problems with the validator, consult Table 5 for a list of symptoms and possible solutions.
Table 5. Troubleshooting the Validator
Symptom |
| Solution |
|
|
|
|
|
|
The scanning beam does not | 1. | Make sure the power/data cable is plugged |
come on. |
| into the validator and the controller board on |
|
| the printer. See “Installation” on page 15. |
| 2. | Make sure the validator has not been |
|
| disabled in the VALIDATOR menu. See |
|
| “Enabling And Disabling The Validator” on |
|
| page 43. |
| 3. | Print a bar code validation demo page |
|
| (page 36). |
| 4. | Call your service representative if the |
|
| problem persists. |
|
|
|
The scanning beam does not | 1. | Adjust the validator along the length of the |
cover the entire width of the |
| lower bracket so that the scanning beam |
labels being printed. |
| covers the complete width of labels printed. |
|
| See “Installation” on page 15. |
| 2. | Use “Beam Shift” to move the beam |
|
| horizontally to cover the entire width of the |
|
| labels. See “Shifting The Scanning Beam” |
|
| on page 33. |
|
| |
Printing 3 mil or 5 mil | The validator does not recognize | |
width bar codes constantly | as small as 3 mil or 5 mil. If you have to print bar | |
causes error messages. | codes this size, disable the validator to prevent | |
| error reports. See “Enabling And Disabling The | |
| Validator” on page 43. | |
|
|
|
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