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RadioLAN DockLINK manual Getting Technical Support

Models: DockLINK

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Getting Technical Support

Getting Technical Support

If you have technical questions, or have determined that your equipment is damaged, RadioLAN offers a number of ways to get assistance:

1.Contact your local RadioLAN reseller where you purchased the product.

2.See the RadioLAN Web Site for technical assistance: http://www.radiolan.com

When your browser accesses the Web Site, click Technical Support.

3.You can reach RadioLAN Technical Support directly by dialing: Toll free: 888-2-RADIOLAN (888-272-3465)

4.Alternatively, you can reach our technical staff at the following e-mail address: support@radiolan.com

Please have the following information available and ready:

∙Your name, address, and phone number

∙The serial number of the RadioLAN part in question

∙A description of the problem that you are experiencing

Technical Support may ask you to run tests and give results of those tests. It is therefore best if you are located as close as possible to the DockLINK when you call.

890-010 12/04/98

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© 1998 RadioLAN.

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RadioLAN DockLINK manual Getting Technical Support

Contents

Wireless Local Area Network DockLINK User Guide 890-010 12/04/98Notices FCC Rule Parts Low Power Communication Device TransmitterFCCID MCIPUNIIT Frequency MHzDisclaimer Manual Conventions Trademark DisclosuresSMALL CAPITAL LETTERS describe Screen Names or Screen Tab Names Table of Contents Table of ContentsUsing the DockLINK Manager Quick Installation StepsRecording Important System Information Managing the DockLINK LocallySerial Port connector TroubleshootingAppendix A Indicators, Switches, and Connectors Appendix B Technical SpecificationsIntroduction Figure 1 The DockLINK and Radio UnitTransform a 10BaseT Network Node into a Wireless Network Station Adding Security to the Wireless Network Station Designed for SimplicitySystem Requirements Local ManagementBrowser Requirements Quick Installation Steps Figure 3 Quick Installation StepsTo Test the Antenna Placement Designing Your System Testing the Data Range Figure 4 Testing Data RangeInstalling the DockLINK Figure 5 Network RequirementsDo this Locating the Radio UnitGood Bad Do not do thisConnecting the DockLINK Figure 7 Connecting the DockLINKFigure 8 Setting the MDI/MDI-X Switch Figure 9 Quick Configuration Initial IP Address SetupConnect the DockLINK 2. Connect the Radio Unit to the DockLINK Optional Configuration Disk Using the DockLINK Manager The DockLINK ManagerPasswordBlank Accessing the DockLINK with the BrowserLogging Onto the DockLINK Manager User NameProduct ID Enter PasswordEnter User Name DockLINK Manager Layout Figure 11 The Main MenuFigure 12 The Main Page Discovering Wireless Nodes Within the DockLINK’s Data Range Figure 13 Node Discovery Network Information Page Station List TabAddress Station ListName TypeScore LinkTable 1 Link Quality Ratings ColorLink ConnectivityName Figure 14 Node Discovery Network Information Page Connectivity TabThe User Password and Retype Password Fields Setting Up Security FeaturesUser Logon Name Fields IP Parameters Use DefaultReload IP Address Default Gateway IP AddressSubnet Mask Disabled Radio Button DHCP Operation ModesDownload System Software and Save It Radio Button Acquire system IP Only Radio ButtonDownload System Software Only Radio Button DHCP Server IP AddressSetting the DockLINK’s Mode of Operation Dock ModeThis selection enables or disables Data Encryption on Securing the DockLINK with Data EncryptionData Encryption Enabled Check Box Figure 18 Data Encryption PageSetting up10BaseT Port Parameters Figure 19 10BaseT Port Parameters PageEdit Button MAC Address FilterBlock IP Packets Block IPX Packets Block NetBIOS PacketsBlock NetBEUI Packets Radio Port Parameters Port NameMAC Address Filter Unchecked Disables MAC Address filteringSubnet ID Edit890-010 12/04/98 Block IP PacketsBlock IPX Packets Page890-010 12/04/98 Block NetBIOS PacketsBlock NetBEUI Packets PageSetting the Baud Rate for the Local Port Figure 21 The Console Parameters PageManaging Packet Flow through the DockLINK Figure 22 MAC Address TableMask Bytes MAC AddressSource/Dest Accept/Reject Adding MAC FiltersModifying MAC Filters Deleting MAC FiltersInterrogating DockLINK for Performance Information Total Packets Transmitted Checking 10BaseT Port StatisticsFigure 23 10BaseT Port Statistics Page Collision Error Packets Total Error PacketsCRC Error Packets Total Packets ReceivedThe page has two major sections ∙ Packet Transmission Pressing the button resets all counters on this page toChecking Radio Port Statistics ∙ Packet ReceptionTotal Packets Transmitted The Packet Transmission stores information about packets that are sent from the DockLINK to wireless stations on the networkPacket Transmission Average Transmit Rate Packets/SecTotal Packets Received The Packet Reception indicates the DockLINK’s ability to receive packets from distant wireless stationsPacket Reception Average Receive Rate Packets/SecUpgrading System Software Upgrade from File ∙ Upgrade from file radio button∙ Upgrade TFTP server radio button not used ∙ File to Upload field ∙ Browse button ∙ Upload buttonSet TFTP Server IP Address Upgrading from a TFTP ServerAddress field. Do not use this selection with DockLINK System Software File Name∙ Reload Last Saved Configuration radio button Saving or Rejecting Configuration Setting Changes∙ Save All Changes and Reset radio button ∙ Reset Configuration to Factory Default radio buttonReload Last Saved Configuration Radio Button Reset Configuration to Factory Default Radio ButtonResetting the DockLINK Figure 28 Reset PageSetting the Frames to Send Testing DockLINK Connectivity to the Wireless NetworkFigure 29 Ping Radio Port Page Frames Sent Setting the Frame SizeSetting the Address Frames AckedStart Button Success %Avg Retrans Stop ButtonSystem Name Recording Important System InformationProduct Name System Contact10BaseT Port MAC Address Default GatewayRadio Port MAC Address Subnet IDSystem Software File Name Boot Software VersionSystem Software Version Hardware RevisionError Message Viewing the System LogError No TaskManaging the DockLINK Locally Figure 33 Connecting the VT-100 Terminal to the DockLINKDB-9F Signal DescriptionSignal Description RJ11DockLINK Local Management For more information, see Configuring the DockLINK for use in the Dock ModePrompt Station NameLogging onto the DockLINK Configuration Screen Serial NumberEnter Password The Enter User Name field is an entry field where you enter your user name to gain access to the configuration and diagnostic screens. Only entries matching those programmed into the SYSTEM CONFIGURATION ACCESS S ECURITY MENU are allowed access to the programEnter User Name Node Discovery Using the Main MenuSystem Features Figure 35 The Main MenuSystem Statistics System ConfigurationDiagnostics System StatusFigure 38 System Configuration Menu Working with the System Configuration MenuAdministration Parameters IP ParametersFigure 39 Port Parameters Menus Port ParametersSNMP Parameters System Operation Mode Access SecurityConfiguration Changes CONFIGURATION - ACCESS SECURITY MENU on page 74 for more informationMenu Name Configuration Manager Menu ItemsUser Password Menu ItemMenu Item Default Gateway IPMenu Name Refer toData Encryption Mode DHCP Operation ModeDock Mode Menu NameMenu Item Enable EncryptionMenu Name Refer toRefer to Menu NameMenu Item Port NameRefer to Menu NameMenu Item Source or DestinationMenu Item Download ModeMenu Name Refer toMenu Item Save All ConfigurationMenu Name Refer toMenu Item ConfigurationsMenu Name Refer toRefer to Menu NameMenu Item Perform PingRefer to Menu NameMenu Item System InformationIndicators TroubleshootingProblem No traffic passed Problem Radio Range seems less than it should be Access Point Agent Client Station GlossaryDHCP Server DNS Domain Gateway IP Address MAC Address Manager MIB Node Routing PacketsPing Subnet Mask TCP/IPPower LED Appendix A Indicators, Switches, and ConnectorsIndicators Fault LEDMDI/MDI-X switch Status LEDsIO Connectors 10BaseT connectorSignal Description Serial Port connectorSignal Description DB-9FNetwork Protocol Appendix B Technical SpecificationsElectrical Specifications Standards SupportDimensions Physical SpecificationsEnvironmental Specifications WeightMeets requirement of FCC Part 15, subparts A and B, Class A Safety Agency ApprovalsElectromagnetic Emissions EN55 022 CISPR 221985, Class AGetting Technical Support Index Page Page Page IP ASSIGN Utility · 14, 15 location guidelines · 7 prerequisites · Page Page Page 890-010 12/04/98 setting up · 25 serial devices ·Page Page protecting from unauthorized users · 3 setting up · 7 wireless networks optimal spacing ·wireless nodes · 21 wireless stations · adding · testing data range ·RadioLAN 455 De Guigne Drive Sunnyvale, CA Phone 408 Fax 408