Holsten1AE_Basic_FM.book Page 48 Monday, November 6, 2000 8:10 PM
Troubleshooting
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| Problem | Required Action | |
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| Transmission cannot take place; | The document is jammed in the Automatic Document Feed- | |
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| CLEAR ORIGINAL appears. | er. | |
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| Remove the jammed document. See P.38 “Clearing a Docu- |
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| ment Jam” |
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| The document may be longer than the maximum limit (see |
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| Chapter 11, “Document and Paper Specifications”in the Ad- |
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| vanced Features manual). |
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| Make sure that none of your originals exceed this limit. |
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| Do user maintenance, especially rollers (1). See Chapter 9, |
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| “Cleaning the Rollers and Scanner" in the Advanced Fea- |
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| tures manual. |
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| Transmission cannot take place. | The other machine is out of order. | |
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| Before taking action, wait until | Check the error report. | ||
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| the machine is in standby mode, | Ask the other party to check their machine and correct the | |
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| and then press the {Stop} key. | fault. | |
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| The line is noisy. |
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| Check that the dial tone is sent out. |
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| Try to retransmit. |
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| Consistent difficulty in commu- | There are some bad lines between you and that other termi- | |
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| |||
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| nicating with a particular termi- | nal. | |
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| nal | Store that terminal's number as a Quick Dial Key or Speed | |
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| Dial Code. |
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| Consistent poor image quality | ||
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| when communicating with a | Then call a service technician. Inform the nature of the prob- | |
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| particular terminal | lem and give the Quick Dial Key or Speed Dial Code that | |
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| you stored the number in. |
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| RECEPTION |
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| The telephone keeps ringing and | You might be in TEL mode. | |
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| no fax is printed. | Change to Auto or FAX mode. See P.18 “Reception Modes”. | |
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| Power is switched off. |
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| Switch the power on. |
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| RECEPTION/COPYING |
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| No printout; the Check Disp. in- | The Paper Tray are empty. | |
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| dicator is lit. ADD PAPER ap- | Add Paper . See P.33 “Loading Paper into the Paper Tray”. | |
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| pears. |
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| No printout; CLEAR COPY ap- | The printer has jammed. | |
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| pears. | Clear the jam. See P.39 “Clearing a Copy, Fax, or Print Jam”. | |
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| Copies are blank. | The original might be placed face up in the Automatic Doc- | |
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| ument Feeder. |
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| Position the original correctly. See P.11 “Memory Transmis- |
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| sion”. |
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48
