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ROKU will either repair the unit or will supply, at no charge and within a reasonable perio d of
time, a new or rebuilt SoundBridge Radio unit in exchange for the defec tive unit.
In addition, all accessories must be returned with the defective Sou ndBridge Radio. A new or
factory refurbished set of accessories will be furnishe d with the replacement SoundBridge
Radio. Failure to return any of the accessory items could result in a delay in receiving the
replacement SoundBridge Radio, and/or result in an invoice for the missing accesso ries.
Important: When emailing for an RMA numb er, please provide the following information:
a. Model number
b. Serial number
c. Proble m description
d. Software version (l ocated in System Configuration menu)
e. Date of purchase
f. Place of purchase (dealer or online place of purchase)
g. Return shipping address (no P.O. boxes)
h. Proof of purchase
Note: Proof of purchase will need to be included in the return shi pment in order to ensure
warranty coverage. In addition, we may attempt to further troublesh oot the problem prior to
issuing an RMA number. Please be prepared to provide additional information upon re quest.
3. Scope of and Limitation on Warranty. The warranty on this pr oduct is limited to the
repair or replacement of defective units as described in Sec tion 1 above. This warranty does
not cover customer training or education, installation, set up adjustments or s ignal reception
problems. This warranty does not cover damage due to acts of God, a ccident, misuse, abuse,
negligence, commercial use or modification of, or to any part of, your SoundBridge Ra dio. This
warranty does not cover damage due to improper operation or maintenance, conne ction to
improper voltage supply or attempted repair by anyone other than a facilit y authorized by
ROKU to service your SoundBridge Radio. This warranty doe s not cover consumables (such as
fuses and batteries). This warranty is valid only in th e country of purchase from an authorized
ROKU distributor or dealer. This warranty is invalid if the factory -applied serial number and/or
“Warranty Void if Removed” sticker has been altered or removed from the Sou ndBridge Radio.
Section 13: Appendices