Troubleshooting

If you think there’s a problem, read this first.

Case

Cause/Remedy

 

 

 

 

The power doesn’t

Is the power cord connected and

come on

plugged in correctly? (p. 19)

 

 

 

Is the pedal connected correctly?

 

Make sure the pedal cord is securely

Depressing a pedal

connected to the pedal connector (p.

has no effect, or the

19).

pedal effect doesn’t

Has a different function been assigned

stop

to the pedal?

 

See “Assigning Functions to Pedals” (p.

 

69).

 

 

The volume level

Could you be using a connection cable

of the instrument

that contains a resistor?

connected to Input

Use a connection cable that does not

jacks is too low

contain a resistor.

 

 

 

Do you have different external devices

Low hum coming

plugged into different power outlets?

from external

When connecting external devices,

device

always draw power from the same

 

outlet.

 

 

Unable to load

Is the USB memory you are using one

that was produced by Roland?

properly with USB

Performance is not guaranteed when

memory

other types of USB memory are used.

 

 

 

 

The microphone volume may change if

Volume of

the [Volume] button is adjusted while

microphone

the Vocal Effect is on. The microphone

changes

volume does not change when the

 

Vocal Effect is switched off.

 

 

Connected Television or External Display Screen Looks Odd

 

Is the external display or television

 

properly connected? (p. 47, p. 49)

 

 

Images not shown

Is the external display’s power turned

on external display

on?

or television when

Are you using a display that is

external display or

compatible with the RG-7?

television is

Refer to “Displays That Can Be

connected

Connected to This Instrument” (p. 47).

 

 

 

Is the television format or display

 

setting correct? (p. 47, p. 49)

 

 

 

While narrow horizontal lines may be

Thin horizontal

visible in the television screen, this is a

lines visible in the

particular characteristic of the

television screen

television set and does not indicate any

 

problem with the RG-7.

 

 

 

Even when all recommended settings

Poor-quality of

are used, images may still not be

displayed well with the television set

images displayed

you are using (images may not match

in television

the screen size, and may be clustered

 

 

towards the center of the screen).

 

 

Case

Cause/Remedy

 

 

 

 

No sound is heard

 

 

 

 

Is the volume level of the RG-7 (p. 20) or

 

connected device turned all the way

 

down?

 

 

 

Are headphones plugged in? (p. 21)

 

Has a plug remained connected to the

 

Phones jack?

 

When headphones or plugs are

 

connected, the keyboard’s speaker

 

stops playing.

 

 

No sound is heard

Could the keyboard volume be turned

down completely in the volume balance

 

 

settings? (p. 71)

 

 

 

Could the levels of all frequency ranges

 

be turned down completely in the

 

equalizer settings? (p. 60)

 

 

 

Is V-LINK switched on?

 

While V-LINK is switched on, no sound

 

is produced when you press any of the

 

twelve keys at the left end of the

 

keyboard (p. 92).

 

 

No sound is heard

Have all devices been switched on?

 

Are the MIDI cables connected

(when a MIDI

correctly? (p. 99)

instrument is

 

connected)

Does the MIDI channel match the

 

connected instrument? (p. 100)

 

 

 

Has Local Control been set to “Off”?

No sound is heard

When Local Control is set to Off, no

when the keyboard

sound is produced by playing the

is played

keyboard. Set Local Control to On (p.

 

101).

 

 

 

The maximum number of notes can

 

play simultaneously is 128.

Not all played

Frequent use of the damper pedal

during playing along with a song may

notes are sounded

result in performance data with too

 

 

many notes, causing some notes to drop

 

out.

 

 

The sound is strange

 

 

 

Do you have the Layer tone selected?

Sounds are heard

(p. 54)

 

When the RG-7 is connected to an

twice (doubled)

external sequencer, set it to the Local

when the keyboard

Off mode (p. 101). Alternatively, the

is played

sequencer could be set so its Soft Thru

 

 

feature is Off.

 

 

 

Have you set transpose? (p. 38, p. 61)

 

 

The tuning or pitch

Are the settings for the “Temperament”

and “Stretch Tuning” correct? (p. 63, p.

of the keyboard or

64)

song is off

 

 

Is the setting for the “Master Tune”

 

correct? (p. 62)

 

 

104

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Roland RG-7 manual Troubleshooting, 104