Troubleshooting
If you think there’s a problem, read this first.
Case | Cause/Remedy | |
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The power doesn’t | Is the power cord connected and | |
come on | plugged in correctly? (p. 19) | |
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| Is the pedal connected correctly? | |
| Make sure the pedal cord is securely | |
Depressing a pedal | connected to the pedal connector (p. | |
has no effect, or the | 19). | |
pedal effect doesn’t | Has a different function been assigned | |
stop | to the pedal? | |
| See “Assigning Functions to Pedals” (p. | |
| 69). | |
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The volume level | Could you be using a connection cable | |
of the instrument | that contains a resistor? | |
connected to Input | Use a connection cable that does not | |
jacks is too low | contain a resistor. | |
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| Do you have different external devices | |
Low hum coming | plugged into different power outlets? | |
from external | When connecting external devices, | |
device | always draw power from the same | |
| outlet. | |
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Unable to load | Is the USB memory you are using one | |
that was produced by Roland? | ||
properly with USB | ||
Performance is not guaranteed when | ||
memory | ||
other types of USB memory are used. | ||
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| The microphone volume may change if | |
Volume of | the [Volume] button is adjusted while | |
microphone | the Vocal Effect is on. The microphone | |
changes | volume does not change when the | |
| Vocal Effect is switched off. | |
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Connected Television or External Display Screen Looks Odd
| Is the external display or television | |
| properly connected? (p. 47, p. 49) | |
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Images not shown | Is the external display’s power turned | |
on external display | on? | |
or television when | Are you using a display that is | |
external display or | compatible with the | |
television is | Refer to “Displays That Can Be | |
connected | Connected to This Instrument” (p. 47). | |
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| Is the television format or display | |
| setting correct? (p. 47, p. 49) | |
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| While narrow horizontal lines may be | |
Thin horizontal | visible in the television screen, this is a | |
lines visible in the | particular characteristic of the | |
television screen | television set and does not indicate any | |
| problem with the | |
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| Even when all recommended settings | |
are used, images may still not be | ||
displayed well with the television set | ||
images displayed | ||
you are using (images may not match | ||
in television | ||
the screen size, and may be clustered | ||
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| towards the center of the screen). | |
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Case | Cause/Remedy | |
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No sound is heard |
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| Is the volume level of the | |
| connected device turned all the way | |
| down? | |
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| Are headphones plugged in? (p. 21) | |
| Has a plug remained connected to the | |
| Phones jack? | |
| When headphones or plugs are | |
| connected, the keyboard’s speaker | |
| stops playing. | |
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No sound is heard | Could the keyboard volume be turned | |
down completely in the volume balance | ||
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| settings? (p. 71) | |
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| Could the levels of all frequency ranges | |
| be turned down completely in the | |
| equalizer settings? (p. 60) | |
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| Is | |
| While | |
| is produced when you press any of the | |
| twelve keys at the left end of the | |
| keyboard (p. 92). | |
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No sound is heard | Have all devices been switched on? | |
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Are the MIDI cables connected | ||
(when a MIDI | ||
correctly? (p. 99) | ||
instrument is | ||
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connected) | Does the MIDI channel match the | |
| connected instrument? (p. 100) | |
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| Has Local Control been set to “Off”? | |
No sound is heard | When Local Control is set to Off, no | |
when the keyboard | sound is produced by playing the | |
is played | keyboard. Set Local Control to On (p. | |
| 101). | |
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| The maximum number of notes can | |
| play simultaneously is 128. | |
Not all played | Frequent use of the damper pedal | |
during playing along with a song may | ||
notes are sounded | ||
result in performance data with too | ||
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| many notes, causing some notes to drop | |
| out. | |
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The sound is strange | ||
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| Do you have the Layer tone selected? | |
Sounds are heard | (p. 54) | |
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When the | ||
twice (doubled) | ||
external sequencer, set it to the Local | ||
when the keyboard | ||
Off mode (p. 101). Alternatively, the | ||
is played | ||
sequencer could be set so its Soft Thru | ||
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| feature is Off. | |
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| Have you set transpose? (p. 38, p. 61) | |
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The tuning or pitch | Are the settings for the “Temperament” | |
and “Stretch Tuning” correct? (p. 63, p. | ||
of the keyboard or | ||
64) | ||
song is off | ||
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| Is the setting for the “Master Tune” | |
| correct? (p. 62) | |
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