CONDITION

POSSIBLE

SUGGESTED SOLUTIONS

CAUSE

 

 

 

 

 

The printer does

Incompatibility

Printing the PDF file as an

not print PDF file

between the PDF

image may solve this

correctly. Some

file and the Acrobat

problem. Turn on Print As

parts of

products.

Image from the Acrobat

graphics, text, or

 

printing options.

illustrations are

 

It will take longer to

missing.

 

print when you print a

 

 

PDF file as an image.

Your machine

The oil used to

After printing about 100 color

has an odd smell

protect the fuser is

pages, there will be no more

during initial

evaporating.

smell. It is a temporary issue.

use.

 

 

The print quality

The resolution of the

Reduce the photo size. If you

of photos is not

photo is very low.

increase the photo size in the

good. Images

 

software application, the

are not clear.

 

resolution will be reduced.

 

 

 

 

 

The machine

If you are under the

Suggested solutions: Change

prints, but the

DOS environment,

the font setting. See

text is wrong,

the font setting for

"Changing the font

garbled, or

your machine may

setting" on page 31.

be set incorrectly.

 

incomplete.

 

 

 

 

 

 

Before printing,

Using damp paper

This is not a problem. Just

the machine

can cause vapor

keep printing.

emits vapor near

during printing.

 

the output tray.

 

 

 

 

 

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem.

 

 

CONDITION

SUGGESTED SOLUTIONS

 

 

 

 

 

Light or faded print

If a vertical white streak or faded area appears

 

 

 

 

on the page:

 

 

 

 

• The toner supply is low. You may be able

 

 

 

 

to temporarily extend the toner cartridge

 

 

 

 

life. See page 64. If this does not improve

 

 

 

 

the print quality, install a new toner

 

 

 

 

cartridge.

 

 

 

 

• The paper may not meet paper

 

 

 

 

specifications; for example, the paper is too

 

 

 

 

moist or too rough. See page 33.

 

 

 

 

 

 

 

 

• If the entire page is light, the print

 

 

 

 

resolution setting is too low. Adjust the print

 

 

 

 

resolution. See the help screen of the

 

 

 

 

printer driver.

 

 

 

 

• A combination of faded or smeared defects

 

 

 

 

may indicate that the toner cartridge needs

 

 

 

 

cleaning.

 

 

 

 

• The surface of the LSU part inside the

 

 

 

 

machine may be dirty. Clean the LSU,

 

 

 

 

contact a service representative.

 

 

 

 

 

CONDITION

SUGGESTED SOLUTIONS

Toner specks

• The paper may not meet specifications; for

AaBbCc

example, the paper is too moist or too

rough. See page 33.

AaBbCc

• The paper path may need cleaning. See

AaBbCc

"Cleaning the inside" on page 61.

 

AaBbCc

 

AaBbCc

 

Dropouts

If faded areas, generally rounded, occur

 

randomly on the page:

AaBbCc

• A single sheet of paper may be defective.

AaBbCc

Try reprinting the job.

• The moisture content of the paper is

AaBbCc

uneven or the paper has moist spots on its

AaBbCc

surface. Try a different brand of paper. See

page 33.

AaBbCc

• The paper lot is bad. The manufacturing

 

processes can cause some areas to reject

 

toner. Try a different kind or brand of

 

paper.

Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thick Paper. Refer to the Software section for details.

If these steps do not correct the problem, contact a service representative.

White Spots

White spots appear on the page:

The paper is too rough and a lot of dirt from

the paper falls to the inner devices within the machine, which means the transfer belt may be dirty. Clean the inside of your machine. Contact a service representative.

• The paper path may need cleaning. Contact a service representative.

Vertical lines

If black vertical streaks appear on the page:

The drum inside the toner cartridge has probably been scratched. Remove the toner cartridge and install a new one. See page 64.

If white vertical streaks appear on the page:

The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative.

Troubleshooting_ 81

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Samsung CLX-6200, CLX-6240 Series manual Printing quality problems