Before contacting a service centre
The camera buttons do not operate
ㆍCamera malfunction
→
A card error has occurred while the memory card is in the camera.
ㆍIncorrect memory card format
→
The images don't play back
ㆍIncorrect file name (Violation of DCF format)
→Do not change the image file name
Colour of image is different to the original scene
ㆍWhite balance or effect setting is incorrect
→Select appropriate White balance and effect
Images are too bright
ㆍExposure is excessive
→Reset exposure compensation
No image on external monitor
ㆍThe external monitor has not been connected properly with the camera
→Check the connection cables
ㆍThere are incorrect files in the memory card
→Insert a memory card that has correct files
When using the PC’s explorer, the [Removable Disk] file does not show
ㆍCable connection is incorrect
→Check the connection ㆍThe camera is off
→Turn the camera on
ㆍThe operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3. Alternatively the PC does not support USB
→Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2 ~ 10.3 to PC that supports USB ㆍThe camera driver is not installed
→Install a [USB Storage Driver]
