HP K5400, K5300 Store printing supplies, Troubleshooting tips and resources, Store ink cartridges

Chapter 5

Store printing supplies

This section covers the following topics:

•Store ink cartridges

•Store printheads

Store ink cartridges

Ink cartridges can be left in the device for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag.

Store printheads

Printheads can be left in the device for extended periods of time. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

•For a paper jam, see Clear a jam in the device.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 10 minutes to initialize it after the printheads are installed.

•Make sure the device is in the ready state. If lights are on or blinking, see Control- panel lights reference.

•No error messages appear on the computer screen.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the tray and is not jammed in the device.

•Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the orange protective caps from each printhead.

•Printhead latch and all covers are closed.

•The rear access panel or optional duplexer is locked into place.

•All packing tapes and materials are removed.

•The device can print a self-test diagnostic page. For more information, see Understand the self-test diagnostic page.

•The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

54 Maintain and troubleshoot