Appendix B Support and warranty | HP Pro K5400, K5300 guide

Appendix B

80 Support and warranty

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HP Pro K5400, K5300 manual Appendix B Support and warranty

Contents

HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Device specifications Regulatory information Get started Find other resources for the productResource Description Location Accessibility VisualResource Description Understand the device parts Front viewMobility Support Cancel button Control panelBack view Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the print driver To install Tray To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Photo media Other media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Change print settings To change default settings for all future jobs WindowsTo change settings Mac OS To configure the trays Use the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a Print on special and custom-sized media To perform duplexing WindowsTo perform automatic duplexing Mac OS To print on special or custom-sized media Windows Print borderless To print on special or custom-sized media Mac OSTo set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties, Setup or Preferences To print a borderless document WindowsTo print a borderless document Mac OS Open the Paper Type/Quality panel Cancel a print job Configure and manage Manage the device Administer the device Monitor the device Use device management tools Embedded Web server Pages/buttons Contents To open the embedded Web server Toolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels Network Printer Setup Utility Mac OS HP Web Jetadmin softwarePrinter Settings panel To open the Network Printer Setup Utility HP Instant Support Understand the self-test diagnostic MyPrintMileage Chapter Understand the network configuration To print the self-test diagnostic Configure the device Windows To print the network configurationDirect connection To connect the device before installing the software To share the device on a locally shared network To install the device on a network Network connection Configure the device Mac OS To install the device software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer Server To install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS Uninstall and reinstall the software To uninstall from a Windows computer, method To uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges Maintain the printheads To replace the ink cartridges To print the print quality diagnostic To check printhead health To align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Troubleshooting tips and resources Store printing suppliesStore ink cartridges Store printheads Solve printing problems Device shuts down unexpectedlyAll device lights are on or flashing Device is not responding nothing prints Device does not accept printhead Device takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the print settings Meaningless characters printInk is smearing Check the document file Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Check the graphics placement Printout shows bleeding colorsColors do not line up properly Lines or dots are missing from text or graphics Solve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Solve device management problems Embedded Web server cannot be opened Troubleshoot installation issues Hardware installation suggestionsCheck the device IP address Check the device Software installation suggestions Solve network problemsVerify installation preliminaries General network troubleshooting Problems connecting to a wired network Clear jams Clear a jam in the device To clear a jam Tips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action HP supplies and accessories AccessoriesOrder printing supplies online Supplies Printheads HP media Support and warranty Obtain electronic supportObtain HP telephone support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded Web server specificationsPrint resolution Environmental specifications Electrical specifications Regulatory information FCC statementOther regulatory information Shielded cables Power cord statement Declaration of conformity Power consumption Material safety data sheets RecyclingEnvironmental sustainability program Reduction and elimination Product packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P