5 Maintain and troubleshoot
This section contains the following topics:
•Supported ink cartridges
•Replace the ink cartridges
•Maintain the printheads
•Store printing supplies
•Troubleshooting tips and resources
•Solve printing problems
•Poor print quality and unexpected printouts
•Solve
•Solve device management problems
•Troubleshoot installation issues
•Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might come in different sizes. To obtain a list of supported ink cartridges for your device, print the
You can find the ink cartridge number in the following places:
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NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage.
On the
On the label of the ink cartridge you are replacing.
On the Information page of the embedded Web server (see Embedded Web server).
Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.
Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the
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