Understand the self-test diagnostic, MyPrintMileage | HP Pro K5400

myPrintMileage

myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies.

To use myPrintMileage, you must have the following:

•Internet connection

•Device connected

On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink

To gain access to myPrintMileage

•Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: The Support button is available in all pages.

•Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions.

•Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage.

NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

Understand the self-test diagnostic page

Use the self-test diagnostic page to view current device information, ink cartridge status, and printhead health status; to help troubleshoot problems; and to verify installation of optional accessories, such as the duplexer. The self-test diagnostic page also contains a log of recent events.

Understand the self-test diagnostic page

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HP Pro K5400, K5300 manual Understand the self-test diagnostic, MyPrintMileage

Contents

HP Officejet Pro K5300/K5400 Page HP Officejet Pro K5300/K5400 Printer series Safety information Copyright informationTrademarks Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyControl-panel lights reference Regulatory information Device specifications Get started Find other resources for the productResource Description Location Accessibility VisualResource Description Support Understand the device partsFront view Mobility Cancel button Control panelBack view To install the duplexer Install the accessoriesInstall the duplexer Install Tray To install Tray Turn on accessories in the print driver To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Tips for selecting and using print media Use the deviceSelect print media Understand specifications for supported media X 13 inches 216 x 330 mm EnvelopesCards Other media Photo media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Capacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps To configure the trays Change print settingsTo change default settings for all future jobs Windows To change settings Mac OS Use the HP Solution Center Windows Print on both sides duplexingGuidelines for printing on both sides of a To print on special or custom-sized media Windows Print on special and custom-sized mediaTo perform duplexing Windows To perform automatic duplexing Mac OS Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print on special or custom-sized media Mac OS To set a custom media size Open the Paper Type/Quality panel Click Properties, Setup or PreferencesTo print a borderless document Windows To print a borderless document Mac OS Cancel a print job Manage the device Configure and manage Monitor the device Administer the device Embedded Web server Use device management tools To open the embedded Web server Pages/buttons Contents Toolbox Windows To open the ToolboxToolbox tabs HP Printer Utility Mac OS To open the HP Printer UtilityHP Printer Utility panels To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software Printer Settings panel HP Instant Support MyPrintMileage Understand the self-test diagnostic Chapter To print the self-test diagnostic Understand the network configuration Configure the device Windows To print the network configurationDirect connection To share the device on a locally shared network To connect the device before installing the software Network connection To install the device on a network Select Network Printer or Network Printer Server Configure the device Mac OSTo install the device software on client computers To install the printer driver using Add Printer To install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers running Mac OS To uninstall from a Windows computer, method Uninstall and reinstall the software To uninstall from a Windows computer, method Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridges Maintain the printheads To check printhead health To print the print quality diagnostic To align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads To replace the printheads Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridges Device is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly All device lights are on or flashing Device takes a long time to print Device does not accept printhead Something on the page is missing or incorrect Blank or partial page printed Placement of the text or graphics is wrong Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Check the document file Check the print settingsMeaningless characters print Ink is smearing Wrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Lines or dots are missing from text or graphics Check the graphics placementPrintout shows bleeding colors Colors do not line up properly Solve paper-feed problems Another paper-feed problem is occurringOptional Tray 2 cannot be inserted Embedded Web server cannot be opened Solve device management problems Check the device Troubleshoot installation issuesHardware installation suggestions Check the device IP address General network troubleshooting Software installation suggestionsSolve network problems Verify installation preliminaries Clear jams Problems connecting to a wired network To clear a jam Clear a jam in the device Tips for avoiding jams Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation Clear a jam Services or repairs Light description/Light pattern Explanation See HP supplies Interpreting network connector lights Light description/Light patternExplanation and recommended action Supplies HP supplies and accessoriesAccessories Order printing supplies online HP media Printheads Before you call Support and warrantyObtain electronic support Obtain HP telephone support Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the device Device specifications Physical specificationsProduct features and capacities System requirements Processor and memory specifications Network protocol specifications Embedded Web server specificationsPrint resolution Electrical specifications Environmental specifications Shielded cables Regulatory informationFCC statement Other regulatory information Power cord statement Declaration of conformity Reduction and elimination Power consumptionMaterial safety data sheets Recycling Environmental sustainability program Product packaging PlasticsHP products and supplies Index Page Page Page Hewlett-Packard Development Company, L.P