Chapter 5
Pages are skewing
•Make sure the media loaded in the trays is aligned to the paper guides. If the tray is removable, pull out the tray from the device and reload the media properly, making sure that the paper guides are properly aligned.
•Make sure the rear access panel or duplexer is properly installed.
•Load media into the device only when it is not printing.
•When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.
Multiple pages are being picked up
•Fan the media before loading.
•Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
•Make sure the tray is not overloaded with paper.
•Make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)
•When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.
•Use HP media for optimum performance and efficiency.
Solve device management problems
This section provide solutions to common problems that involve managing the device. This section contains the following topic:
•Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
•Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS).
•Make sure the network cable is securely connected to the device.
•Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more information, see System requirements.
64 Maintain and troubleshoot
