Contents

 

Solve printing problems

55

The device shuts down unexpectedly

55

All device lights are on or flashing

55

The device is not responding (nothing prints)

55

Device does not accept printhead

56

Device takes a long time to print

56

Blank or partial page printed

57

Something on the page is missing or incorrect

57

Placement of the text or graphics is wrong

58

Device prints half a page, then ejects the paper

59

Poor print quality and unexpected printouts

59

Poor quality printouts

59

Meaningless characters print

60

Ink is smearing

60

Ink is not filling the text or graphics completely

61

Output is faded or dull colored

61

Colors are printing as black and white

61

Wrong colors are printing

61

Printout shows bleeding colors

62

Colors do not line up properly

62

Lines or dots are missing from text or graphics

62

Solve paper-feed problems

63

Optional Tray 2 cannot be inserted

63

Another paper-feed problem is occurring

63

Solve device management problems

64

Embedded Web server cannot be opened

64

Troubleshoot installation issues

65

Hardware installation suggestions

65

Software installation suggestions

66

Solve network problems

66

Clear jams

67

Clear a jam in the device

68

Tips for avoiding jams

69

6 Control-panel lights reference

 

Interpreting control-panel lights

70

Interpreting network connector lights

75

A HP supplies and accessories

 

Order printing supplies online

76

Accessories

76

Supplies

76

Ink cartridges

76

Printheads

77

HP media

77

B Support and warranty

 

Obtain electronic support

78

Obtain HP telephone support

78

Before you call

78

Telephone support numbers

79

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HP Pro K5400, K5300 manual Control-panel lights reference, HP supplies and accessories, Support and warranty