Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions.

On Samsung DeX mode, select the Apps button → → Contact us → FAQ and refer to the relevant content.

Your multimedia dock or connected devices freezes

If the multimedia dock or connected devices freezes or hangs, try to resolve it by turning off the connected mobile device and then turning it on again.

If the multimedia dock or connected devices are still unresponsive, disconnect devices from the multimedia dock and reconnect them.

If the problem is still not resolved, contact a Samsung Service Centre.

The multimedia dock works differently as described in the manual

Available functions may differ depending on the connected device.

The screen ratio is incorrect

Samsung DeX mode supports HD+, FHD, and WQHD resolutions. Some content on your mobile device may be displayed differently on the TV or monitor. Adjust the screen ratio from the menu of the connected TV or monitor.

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