Troubleshooting | Samsung SF-555P manual

Chapter 7

Troubleshooting

This chapter gives helpful information for what to do if you encounter a operating error.

It provides information on the following topics:

◆Clearing Paper Jams

◆LCD Error Messages

◆Fax Problems

◆General Printing Problems

◆Print Quality Problems

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Samsung SF-555P manual Troubleshooting

Contents

SF-555P Trademarks Contents Stand-alone Fax Contents Scanning Laser Safety Statement Environmental and Safety Consideration FCC Regulations Canadian Radio Interference Regulations Memo Setting Started Welcome IntroductionFax Print Use Samsung SmarThru software Scan Contents Document input support Identifying PartsDocument guides Automatic document feeder Automatic paper input tray Paper input supportManual paper input tray Paper output tray Identifying Printer Path Parts LCD Display PowerToner Paper Resolution Parallel cable connector Cover Power cord connector Telephone line jackIdentifying Connecting Parts and Others Buttons right and left Choosing a Location Setting Up Your MachinePreparing Your Machine for Use Remove all tapes Remove all packing materials Document Input Support Attaching the SupportsDocument Output Support Handset and Handset Cradle Connecting to the Phone Line To Connect to a Wall Jack that Has Two Phone Lines To Connect to a Wall Jack that has Only One Phone Line To use your machine using the USB cable, see Connecting to the ComputerConnecting to the Computer Using the Parallel interface Connecting to the Computer Using the USB interface To turn off, unplug the power cord Plugging In the PowerLoading Paper Pull the paper input support completely out of the unit Place the print side facing you Paper Type and Size Xerographic paper Bond paper Dual-purpose paper Installing the Toner Cartridge Close the cover. Make sure that the cover is securely closed FAX NUMBER/NAME Setting the Date and Time Testing the Machine Setting Your Fax Number and NamePress Start/Enter If there is a number already set, the number appears Toner Save Mode Using Save ModesPower Save Mode Paper Save Mode If the LED is off, Paper Save mode deactivatesToll Save Mode For more information on Toll Save fax, see Installing Samsung Software About Samsung SmarThru Software Samsung SmarThru OCR Software AnyPage Lite System Requirements Installing SoftwareMemory 64 MB Memory 128 MB Click Install the Samsung Software on your PC Installing the Samsung Software Selecting the type, Click Next Compact Only the MFP driver will be installed Installing Samsung Software Click Next Make sure that both the printer and computer are turned on Installing the USB Driver in Windows 98/Me SF-555P Un-installing the MFP Driver Uninstalling Samsung SoftwareSF-555P After selecting the uninstall option, click Next Uninstall options areUninstalling Samsung SmarThru From the Start menu, select Programs Installing Samsung Software Using the SmarThru CD-ROM Click Uninstall the Samsung Software on your PCInsert the supplied CD-ROM into your CD-ROM drive Stand-alone Fax Setting Volume Setting up Stand- alone Fax SystemAfter choosing the desired volume level, press OHD/V.Req Ringer Volume Setting User-Selectable System Options Setting Alert TonesSetting an Option Selectable Options When setting is done, press Start/Enter to save the setting Stand-alone Fax Enter the desired code 0 to 9 on the number keypad SETUP’ Preparing Documents for Faxing or Copying Sending a Fax Resolution Setting Document Resolution and ContrastNormal works well for normal documents Contrast Loading Documents Sending a Fax Automatically Cancelling a TransmissionConfirming a Transmission Automatic Redialling Last Number Redialling Sending a Fax After Talking Voice Request When the phone rings, pick up the handset and answer itSending a Voice Request Answering a Voice Request About Reception Modes Receiving a Fax Loading Paper for Receiving Faxes Receiving Automatically in FAX Mode Receiving Automatically in ANS/FAX Mode Receiving in Auto ModeWhen you receive a call, the answering machine will answer Receiving Manually Using an Extension Telephone Receiving Manually in TEL ModeMachine receives the document Copying Overview Making a CopyMaking a Single Copy Using Advanced Copy Features Automatic Dialling How To Enter a Name Using the Number KeysSee `Keypad Character Assignments’ on the next Entering Alphanumeric Characters Keypad Character Assignments For a longer pause, press Redial/Pause twice One-Touch DiallingEditing Name Inserting a Pause While Entering a Number Editing a Number for One-Touch Dialling Sending a Fax Using a One-Touch Number Press and hold Speed# for about 2 seconds Speed DiallingEnter the number you want to store, then press Start/Enter If you do not want to assign a name, skip this step Editing a Number for Speed Dialling Start your Windows Using the Phonebook on Your Computer Stand-alone Fax Press Search/Delete on the front panel Searching for a Number in the Memory Broadcasting Advanced Fax Delayed Fax TIME10301030 Priority Fax Polling What is Polling? Polling Reception Machine begins to receive polling Adding Documents To a Scheduled Operation Cancelling a Scheduled Operation Sending a Recall R or Flash Additional FunctionsMonitoring a Dual Job Status Forwarding Received Faxes Setting Time and Destination for Forwarding Faxes Press Toll on the front panel Toll Save FaxPress Start/Enter on the front panel Help Printing ReportsSent Journal Received Journal Sending Confirmation Power Failure ReportSchedule Information System Data List Press Start/Enter to confirm Group Dialling for Multi-Address Transmission Stand-alone Fax When you are finished editing, press Stop Stand-alone Fax 3 Printing Selecting Print Media Print MediaWhat to Consider Get the Right Paper Letter Paper that Might Not WorkFolio Legal For paper Using the Automatic Paper Input Tray Load paper with the print side facing up For transparencies Print Side Up Using the Manual Paper Input Tray Printing Printing For labels, follow these guidelines Specialty Paper Guidelines Printing a Document Printing Portrait Printing Printing Help Cancelling a Print Job Delete Using a Favorite Setting ❶ Copies Setting Paper Properties999 ❷ Size Using the Toner Save Mode From the software application Pages per Side drop-down list Printing Multiple Pages on One Sheet of Paper N-Up Printing You can scale your print job on a Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Printing Posters Using an Existing Watermark Using WatermarksClick OK, then start printing Creating a Watermark Editing a Watermark Click Update to save the changes Click OkDeleting a Watermark What is an Overlay? Using Page OverlaysCreating a New Page Overlay Edit Overlays window, click Create Overlay Create or open the document you want to print Using a Page Overlay Click OK until you exit the Print window Click Delete OverlayDeleting a Page Overlay ❶ Resolution Setting Graphic PropertiesChoosing from 600 dpi Normal or It takes to print a document Options ❸ AdvancedAdvanced Options button Darkness True Type Options Using Output OptionsAll Text Black Print Order Setting Up the Locally Shared PrinterDrop-down list Odd pages of the document Start Windows Setting Up the Client ComputerPrinters For Windows XP, check the Share this printer box Setting Up the Client Computer Scaning Scanning Scanning Using the Samsung SmarThruScanning Basics Your machine offers two ways to start scanning SmarThru 3 window opens Scan to FAX Scan to EmailScan to WEB Scan to OCR Scanning Process with TWAIN-enabled Software Memo Maintenance Clearing Memory Guidelines for MaintenanceJournal clears all records of transmissions & receptions Adjusting Shading Cleaning the OPC DrumPress Stop to return to Standby mode Sending Toner Low Information to the Service Company Setting the Machine to be Checked by Phone Cleaning the Outside Cleaning the Machine Cleaning the Document Scanner Maintenance Expected Cartridge Life Managing the Toner Cartridge Maintenance Close the cover firmly until it snaps closed Automatic Document Feeder Rubber Pad Replacement Memo Troubleshooting Clearing Paper Jams If Jammed in the Paper Input Tray If Jammed Inside the Machine Tips for Avoiding Paper Jams LCD Error Messages Printed when the power is Please call for serviceRestored Problem with the facsimile Pressed Start/Enter? Fax Problems You cannot poll another Memory, then restore the documentMachine Code Spaces or you received a General Printing Problems Setting in the Printer Properties dialogue box Software paper size settingsSetting from the available choices If possible Print Quality Problems Try installing a new toner cartridge Install a new toner cartridgeJob Condition Can cause this problem Problems, install a new toner cartridgeEven intervals Likely correct itself after a few more pages Make sure that paper is loaded properly Skew Contact a service representative Loose toner Clean the inside of the printerCharacter Voids That should be solid black Appendix Concept of secure fax function Password is Deciding What to Connect Connecting Other Devices to the Phone Line Special Situations Connecting Other Devices, Overview Specification and Description Specifications Specification and Description Important Precautions and Safety Information Safety Information A8 Appendix Case of Interference Fax Branding FCC Identification Number Telephone Company Information Index See paper Fax Visit us at