Troubleshootings(FAQ)
PROBLEM | SOLUTION |
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Can’t turn ON the power of system | Check if the computer’s power cables are all connected properly. |
| Check the input voltage. |
| If you can’t find any wrong connection, but you still can’t turn on the |
| power, you have to consult service center or technisions. |
|
|
Power is turned ON, but all you can see is a | Check if the monitor’s power cables are all connected properly. |
blue screen. | Check if the monitor’s power button is pressed ON. |
| |
| Check if the output data cable of |
| connected to the monitor. |
| Disconnect the power cable and connect it. |
| If you choose VGA mode for video output, you have to wait about |
| 1 minute before you can see surveillance screen on your monitor. |
|
|
Camera numbers are displayed on the | Check if the output data cable from cameras are properly connected |
screen, but can’t see any visual transferred | to |
from camera. | Check if the cameras’ power cables are all connected properly. |
| |
| Check the cable connections between camera and |
| If video signals are sent to multiple systems, sometimes video splitter |
| generates weak video signal, so monitor displays nothing. In this |
| case, connect the camera directly to the center system to avoid this |
| problem. |
| Turn OFF and ON the |
|
|
Video images are displayed, but I can’t | Check if you have set Recording Method at Record Setting. If it is |
record these. | set to ‘NONE’, you have to set it correctly. |
| Turn OFF/ON the |
|
|
Can’t find recorded images. | Check graphs to see if video images were recorded at the time zone |
| you want to find video images. |
| If no video images were recorded at the time zone, check the setup |
| screen to find if recording method is properly set. |
|
|
Can’t hear audio outputs. | Check if the cameras’ Audio Save Option is set properly. |
| Check if Audio Play Option is selected already at Search Screen. |
| Check if microphone and speaker are properly connected the rear |
| side of |
| Check if the connected microphone input is working properly. |
| Check if the connected speaker output is working properly. |
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