Troubleshooting and specifications
Q:I do not see any video with my TV connected to the DVI OUT jack.
A:If your TV has a DVI input jack, but is not HDCP compatible, you may not be able to view video from your DIRECTV®
Q:I see overlapping closed caption displays for some programs.
A:If you turn on closed captions on both your DIRECTV HD Receiver and your TV, you may see overlapping closed caption displays. To avoid this problem, turn on closed captions on either the TV or the DIRECTV HD Receiver, not both.
Q:I have a frozen screen and the POWER button doesn’t work.
A : Unplug your receiver for 10 to 20 seconds; then plug it back in and turn it on. Check the batteries in the remote control.
Q:I cannot view a program.
A : Make sure your subscription includes the channel you want to watch. Call your service provider if you are not sure.
Make sure your system is not locked by looking for the locked icon ( 
) in the channel banner.
Q:I cannot purchase a pay per view program.
A : It may be too late to purchase the program. Try purchasing another showing of the same program.
Make sure the telephone line is properly connected.
If your system is locked, make sure the purchase does not exceed your spending or rating limit.
Your Access Card may be full. Call your service provider for assistance.
Q:I forgot my password.
A : If you have forgotten your password, call your service provider for assistance.
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