Problems During Setup of the Software | Sharp AL2041, AL2021

PROBLEMS DURING SETUP OF THE SOFTWARE

If the software does not install correctly, check the following items on your computer. To remove the software, see "Removing the software" (p.81).

Problem	Possible cause			Solution			Page
The software	Is there sufficient free	Check remaining drive space.
cannot be	space on your hard drive?	Delete any unneeded files and					–
installed.		applications to increase free space					–
installed.		applications to increase free space
		on your hard drive.

The plug and play	Can your computer use a	Check your computer whether or not
screen does not	USB connection?	a USB interface can be used on the
appear (USB		Device Manager in your computer.
connection in		(For information on "Device
Windows).		Manager", see Help in Windows.)
		If USB can be used, your controller
		chipset type and root hub will appear
		in "Universal Serial Bus controllers" in
		"Device Manager". (The items that
		appear will vary depending on your
		computer.)
							–
		If these two items appear, USB
		should be useable. If a yellow
		exclamation point appears next to
		"Universal Serial Bus controllers" or
		the two items do not appear, refer to
		your computer manual or check with
		the manufacturer of your computer to
		enable USB and then reinstall the
		printer driver.

The MFP driver	Did you connect the	Check the details below and reinstall
cannot be	machine to your computer	the MFP driver correctly.
correctly installed	before installing the MFP	If the machine was connected to your
by Plug and Play.	driver?	computer with a USB cable when the
		MFP driver was installed, check if
		information on the unsuccessful
		installation remains in "Device
		Manager". (For information on "Device
		Manager", see Help in Windows.)					–
		If the model name of the machine
		appears in "Other devices" in "Device
		Manager", delete it, restart your
		computer, and install the MFP driver
		again.

			Other devices					9

				SHARP AL-xxxx
				SHARP AL-xxxx

80

Image 80

Sharp AL2041, AL2021 manual Problems During Setup of the Software, Problem Possible cause Solution

Contents

AL-2021 AL-2041 Contents Introduction Conventions Used in this Manual Original cover AL-2021 Drum cartridge TD cartridge Part NamesSPF AL-2041 Interface Operation Panel Indicators on the Operation Panel Start indicatorPower save indicator Scan indicator Power on About the scan head Power off methods Initial settings of operation panel Type of paper Type of media Size Weight Feeding Paper Loading the Paper Tray Gently push the paper tray back into the unit Multi-bypass tray Open the multi-bypass tray and extend the tray Press the tray select key to select the multi-bypass tray Paper must be fed narrow side into the feed slot Installing the Software SoftwareMFP driver Sharpdesk Hardware and Software Requirements Installing the Software Double-click the Setup icon Computer and click the Next button Click the MFP Driver buttonSelect Connected to this When installing is finished, click the Close button Connect the machine to your computer with a USB cable This completes the installation of the software Using the machine as a shared printer Select Connected via the network and click the Next button Click the Next button Select the printer name configured as a shared printerYou will return to the window of . Click the Close button Configuring the Printer Driver Open the printer properties window Click the OK button Setting UP Button ManagerClick the Sharp AL-xxxx icon and select Properties Page Copier Functions Copy Flow Original Placement About interrupt copying Document feeder tray Setting a large original AL-2021Using the SPF AL-2041 SET the Copy Quantity Exposure ADJUSTMENT/PHOTO CopyingExposure adjustment Automatic exposure adjustment To select a preset copy ratio REDUCTION/ENLARGEMENT/ZOOMSelecting the Tray Press the tray select key TWO Sided Copying AL-2041 only Using the SPF AL-2041 When copying in a one-sided to two-sided modeUsing the document glass Press the start key Sort Copy Using the SPF AL-2041 Place the originals. p.27 Press the Two-sided copy/Sort key to select the sort mode If the memory becomes full ID Card Copy Press the ID Card key Printer Functions Basic Printing Click the Print button Pausing a print jobMake sure that Sharp AL-xxxx is selected as the printer Opening the printer driver from the Start button Click the Sharp AL-xxxx printer driver iconSelect Properties from the Organize menu Click the Printing Preferences button in the General tab Printer Driver Setting Screen Setting Advanced Print Functions Printing multiple pages on one page N-Up PrintingPrint results Left To Right Right To Left Fitting the printed image to the paper Fit To Paper Size Select the order of the pages Check the Rotate 180 degrees box Click the Main tab in the printer driver setup screenRotating the print image 180 degrees Rotate 180 degrees Enlarging/reducing the print image Zoom Select the zoom ratio Box Click the Advanced tab in the printer driver setup screenCheck the Text To Black box and/or the Vector To Black Page Adding a watermark to printed pages Watermark Two-sided printing AL-2041 only Printing result Saving Frequently Used Print Settings Saving settings at the time of printing User SettingsClick the OK button Using saved settings Deleting saved settings Outline of the Print Status Window Printer Driver Features Application Place the original in the scanning position Scanner FunctionsScanning Overview Scanning Using the Keys on the Machine Application Application launched Number Press the start Key Button Manager settings Button Manager scan menu factory default Scan Setup area Set the scan conditions Outline of Button Manager Select Sharp MFP Twain Y, and click the Select button Scanning from Your ComputerScanning from a TWAIN-compliant application Scanning Source menu, select the location where you Placed the original in StepClick the Preview button Specify the scanning area and set the scan preferences Scanner driver settings Image Size button Preview screenRotate button Scanning from a WIA-compliant application Windows XP/Vista/7 Click the Scan button Scanning from the Scanner and Camera Wizard Windows XP When scanning ends, the following Screen will appear. Select the next taskThat you wish to perform, and then click Next button Special Functions Description of Special Functions Toner Save Mode Setting the user programs User Programs Press the light key to return to the normal copy mode Displaying Total Number of Copies Checking the Toner Level Press the light Key to return to the normal display Maintenance TD Cartridge ReplacementGently pull the TD cartridge out While pressing the lock release Button Drum cartridge handle Drum Cartridge ReplacementGently pull the cartridge out. Dispose Document glass and the rear side of the original cover/SPF Cleaning the UnitCabinet Transfer charger Moving and Storing the Unit Moving instructionsProper storage Store the supplies in a location that is Problem Possible cause Solution Troubleshooting the UnitMACHINE/COPYING Problems Problem Possible cause Solution Printing and Scanning Problems Problem Cause and solution Weight rangePrinting is slow Programs Printed image Rear side of the paper Is light You have not specified a suitable resolution Cover/SPF is dirtyOriginal smudged or blotchy Poor scanning Machines power cord. Next, start your computer Scanner transfer For the USB 2.0 interface Hi-Speed modeUnable to scan Speed is slow Problems During Setup of the Software MFP driver cannot be installed Windows 2000/XP Removing the software Status Indicators Indication Cause and remedy Misfeed Removal Misfeed in the paper feed area Misfeed in the fusing area Lower the fusing unit releaseFusing unit release lever Lever Lower the fusing unit release lever Misfeed in the transport areaOpen the front cover Rotate the roller rotating Knob in the direction Misfeed in the SPF AL-2041 Press the copy ratio display % key Other Countries outside the EU Sharp Electronics Europe GmbH EN1X