Problems and Solutions
Reception and copying problems
Problem |
| Solution |
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The fax machine doesn’t | • | Make sure that the reception mode is set to AUTO. |
receive documents |
| If you subscribe to a distinctive ring service, make |
automatically. |
| sure that the Distinctive Ring function is set to the |
|
| correct ring pattern. If you do not subscribe to a |
|
| distinctive ring service, make sure that Distinctive |
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| Ring is set to OFF SETTING. (See Distinctive Ring |
|
| in Chapter 5.) |
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|
The received document is | • | Ask the other party to send higher contrast |
faint. |
| documents. If the contrast is still too low, your fax |
|
| machine may need service. Make a copy or print a |
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| report to check your machine’s printing ability. |
| • | The toner cartridge may need replacement. |
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The printed image | • | Have a service technician clean the print |
appears dirty and/or the |
| compartment. |
paper jams frequently. |
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The power is on, but no | • | Make sure that the wall jack is connected to the |
reception takes place. |
| TEL. LINE jack, and not the TEL. SET jack. |
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|
Received images are | • | If ECM mode (Option Setting 9) is turned off, noise |
distorted. |
| on the telephone line may cause distortion. Have |
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| the other party try sending the document again. |
| • | If the other machine has ECM mode, make sure |
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| this feature is turned on in both fax machines (see |
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| Option Setting 9). |
| • | Make a copy or print a report on your fax machine. |
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| If the copy or report is also distorted, your fax |
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| machine may need service. |
| • | The drum cartridge may be damaged. Try a new |
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| drum cartridge. |
| • | The fusing unit and transfer roller may need to be |
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| replaced during the life of the machine if print |
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| quality begins to deteriorate. This must be done by |
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| a service technician. |
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