Calling a Second Party Consultation Hold

Making Calls – Basic Functions

Step by Step

US: Consult?
UK: Enquiry?
	o
Return to held call?
	or
Quit and return?
	or
Program/Service	qd
Toggle/Connect?
	or
Program/Service	qf
Conference?
	or
Program/Service	qg
Transfer?

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Switching to the Party on Hold (Toggle)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Combine the calling parties into a three-party con- ference

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

Page 19

Image 19

Siemens 5000 RSM operating instructions Calling a Second Party Consultation Hold, Switching to the Party on Hold Toggle

Contents

Operating Instructions HiPath AllServe, Hicom 150 E/H Before You Begin Before You BeginImportant Notes Marks Contents Making Calls Convenience Functions Private Sphere/Security Using Other Functions Team and Executive/Secretary Using Other Team Functions Index Fixing Problems OptiPoint 500a Economy Basic Standard Advance Basic operating instructionsOptiPoint 500 economy/basic/standard control panel Basic operating instructions OptiPoint key module Screen Displays How to Use these Operating Instruc- tionsUor With Function Keys Accessing FunctionsVia the Program/Service Menu Interactively Additional Team and Executive/Secretary Functions Using the Telephone EfficientlyFunctions You Can Use Basic and Enhanced Functions Making Calls Basic Functions Making Calls Basic FunctionsAnswering Calls Answering a Call With the Handset Ending the call Switching to Speakerphone ModeSwitching to the Handset Nand s On-Hook Dialing Open Listening in the Room During a CallMaking Calls Off-Hook Dialing Ending the call Displaying and dialing saved station numbers Redialing a Number Qifor rif Turning the Microphone On and Off Return to the first party Switching to the Party on Hold ToggleConnecting the other parties to each other Calling a Second Party Consultation Hold Transferring a Call Deactivating call forwarding Using Variable Call ForwardingCall Forwarding Or for g Eor f or g Qil Using CallbackStoring a Callback Answering a Callback If you make a mistake KeySaving Repertory Dialing Numbers on Ending callback display Using Repertory Dialing Keys Adjusting the Attention Ring Volume Telephone SettingsAdjusting the Ring Volume Adjusting the Ring Tone Uor vsimultaneously Adjusting the Speakerphone to the Room AcousticsAdjusting the Display to a Comfortable Read- ing Angle Display backlight Selecting the Language of Screen Prompts Adjusting the display contrastQhl Qim Making Calls Convenience FunctionsMaking Calls Convenience Functions Rejecting Calls Using the Speakerphone Enabling and Disabling Handsfree Answerback Answering a Call With a HeadsetAnswering Calls from Qmj or rmj Activating the door opener Opening the door with a code at the door Rlm Accepting a Call From an Answering Ma- chineDeactivating the door opener Dialing entered/displayed numbers Canceling en-bloc sendingDialing/Making Calls En-Bloc Sending / Correcting Numbers Ending Retrieval Using a Caller ListRlf Retrieving the Caller List Dialing a Station Number from the Caller List QlfRemoving an Entry from the Caller List Storing Station Speed-Dial Numbers Using Station and System Speed-Dial NumbersSpeed-dial Qmf Select and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory Qih Entry you wish to dial appears on the screen Dialing from the Telephone Database Ldap If no name is found Result is displayed If too many names are found Accessing the Mailbox Using MailboxesQld Assigning a Station Number Not for U.S Automatic Connection Setup HotlineWhen the reserved trunk becomes free Reserve Trunk Dialing aid from your telephone for another tele- phone Associated Dialing/Dialing AidDialing aid on the S0 bus Dialing aid at the a/b T/R port Ending the first call and answering the waiting call Using Call WaitingDuring a Call Accepting a Waiting Call Camp-On Turning the Call Waiting Tone On and Off Preventing and Allowing Call Waiting Automatic Camp-OnParking a Call Retrieving a Parked Call Placing External Calls on Hold Picking up Retrieving a Held Call Qjg If the second party does not answer Conducting a ConferenceAdding Up to Five Parties To the Conference Initiator Only Leaving a Conference Ending a Conference Initiator OnlyQhme Removing Parties From the Conference Initiator Only After a Speaker Call Announcement in a Group Activating Tone Dialing Dtmf Suffix DialingQig Qie Trunk Flash Qjf If You Cannot Reach a DestinationCall Waiting Camp-On Busy Override Joining a Call in Progress Activating this function Using Night AnswerQhh Rhh Assigning Functions to Keys Saving Functions, Procedures and AppointmentsQme Headset Meaning of LED Signals for Saved FunctionsCallback Mute on/off View call charges Repdial key internal, Direct station selectMailbox Trunk group key Following functions are assigned to keys which have no LED If necessary Assigning a Procedure Operating Steps to a Key If necessary for k Appointments FunctionSaving Appointments Qhj Rhj Using Timed RemindersDeleting and checking a saved appointment For the current call Displaying and Assigning Call ChargesQji Displaying and Assigning Call Charges Displaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Qmlor rml Private Sphere/SecurityTurning Ringer Cutoff On and Off Turning Do Not Disturb On and Off Activating the telephone to be monitored Caller ID SuppressionSilent Monitor Monitoring a Room Deactivating the telephone to be monitored QlhMonitoring the room Qjj or rjj Locking the Telephone to Prevent Unauthorized UseTo lock and unlock the telephone Or q or r Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Creating and Sending a Message Using Other FunctionsUsing Other Functions Sending a Message Key Displaying and Deleting Messages You Have SentQ, r Entering text via the keypad Leaving an Advisory Message Answering MessagesQjm Deleting Advisory Messages Display Number of Waiting Calls and Overload IndicationRjm Using Another Telephone Like Your Own Change call number relocate Deactivating indication Fax Details and Message on Answer- ing Machine #0=Reset services? Activating Functions for Another Tele- phone Save PIN Code *93 Æ Send a message Code *68/#68 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Qmd or rmd Controlling RelaysSensors HiPath 3300/3350/3500/3550 Only Radio Paging Not for U.S Answering the page from the nearest telephone Simple Paging EquipmentEnhanced Paging Equipment Hipath 3700/ 3750 Only Paging Rli or qli Using Other Team FunctionsUsing Other Team Functions Turning Group Call On and Off Rlior qli Qle Accepting a Call for Another Member of Your TeamActivating and Deactivating a Ringing Group Qik Logging on and off at the beginning and end of your shift Uniform Call Distribution UCDQhdeor rhde Rhdfor qhdf Qhdh or rhdh Qhdg or rhdgQhdi Team and Executive/Secretary Functions With Trunk Keys Using Trunk KeysMeaning of LED Indications on Trunk Keys Making Calls with Trunk Keys Answering Calls With Trunk KeysPlacing a call on hold Retrieving the call Switching Between Phone Calls on Multiple TrunksForwarding Calls on Lines Qide Meaning of LED Indications on the Forward Line Keys Ride If appl Using DSS KeysUsing DSS Keys to Answer Calls Calling a Team Member Directly Accepting a Call for Another Team Member Transferring a Call in ProgressJoining or Leaving a Group Call Deactivating ring transfer Transferring Calls Directly to the ExecutiveQidf Ridf Checking the Key Assignment Testing the TelephoneTesting the Telephone Functions Testing the Telephone Or r Special Functions in the LAN PC NetworkLeaving a Hunt Group/Group Call Special Functions in the LAN PC Network 101 Transferring Call Forwarding Qhh 103 Saving the telephones for the ringing group Qmdor rmd 105 Opening the Door 106 Labeling, Documentation and AccessoriesLabeling, Documentation and Accessories Labeling Key Fields Documentation Attaching a Station Number Label107 Accessories Telephone Maintenance Fixing ProblemsTroubleshooting Possible response Responding to Error Messages on the ScreenContacts for Resolving Problems Possible cause Index Index111 112 Dialing numbers 113 Operating steps Radio paging equipment PSE 114 UCD 115 Index 116 Display Actively Menu Overview of Functions/Codes AlphabeticalVia With Functions Inter Function 118 Overview of Functions/Codes Alphabetical Via With Inter 119 120 121 UCD FCC Rules, Part ServiceFCC and Industry Canada Compliance FCC Certification and Requirements 123 124 Equipment Attachment LimitationsRinger Equivalence Number REN Equipment Attachment Limitations Ref. No. A31003-H1012-C121-5-7619

Siemens 5000 RSM Calling a Second Party Consultation Hold, Switching to the Party on Hold Toggle

Models: 5000 RSM

Making Calls – Basic Functions

Step by Step

Calling a Second Party

(Consultation Hold)

Return to the first party:

Switching to the Party on Hold (Toggle)

Combine the calling parties into a three-party con- ference

Connecting the other parties to each other