Fixing Problems, Telephone Maintenance | Siemens 5000 RSM guide

Fixing Problems

Fixing Problems

Telephone Maintenance

•Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

•If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

•Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive powders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele- phone (" Do not disturb" appears on the screen). If so, deactivate it

ÆPage 66.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access denied" appears on the screen). If so, unlock the telephone Æ Page 69.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the problem, contact Customer Service.

109

Image 109

Siemens 5000 RSM operating instructions Fixing Problems, Telephone Maintenance, Troubleshooting

Contents

Operating Instructions HiPath AllServe, Hicom 150 E/H Important Notes Before You BeginMarks Before You Begin Contents Making Calls Convenience Functions Private Sphere/Security Using Other Functions Team and Executive/Secretary Using Other Team Functions Index Fixing Problems OptiPoint 500 economy/basic/standard control panel Basic operating instructionsBasic operating instructions OptiPoint 500a Economy Basic Standard Advance OptiPoint key module Screen Displays How to Use these Operating Instruc- tionsUor Via the Program/Service Menu Accessing FunctionsInteractively With Function Keys Functions You Can Use Using the Telephone EfficientlyBasic and Enhanced Functions Additional Team and Executive/Secretary Functions Answering Calls Making Calls Basic FunctionsAnswering a Call With the Handset Making Calls Basic Functions Switching to the Handset Switching to Speakerphone ModeNand s Ending the call Making Calls Open Listening in the Room During a CallOff-Hook Dialing On-Hook Dialing Ending the call Displaying and dialing saved station numbers Redialing a Number Qifor rif Turning the Microphone On and Off Connecting the other parties to each other Switching to the Party on Hold ToggleCalling a Second Party Consultation Hold Return to the first party Transferring a Call Call Forwarding Using Variable Call ForwardingOr for g Deactivating call forwarding Eor f or g Storing a Callback Using CallbackAnswering a Callback Qil Saving Repertory Dialing Numbers on KeyEnding callback display If you make a mistake Using Repertory Dialing Keys Adjusting the Ring Volume Telephone SettingsAdjusting the Ring Tone Adjusting the Attention Ring Volume Adjusting the Display to a Comfortable Read- ing Angle Adjusting the Speakerphone to the Room AcousticsDisplay backlight Uor vsimultaneously Selecting the Language of Screen Prompts Adjusting the display contrastQhl Qim Making Calls Convenience FunctionsMaking Calls Convenience Functions Rejecting Calls Using the Speakerphone Answering Calls from Answering a Call With a HeadsetQmj or rmj Enabling and Disabling Handsfree Answerback Activating the door opener Opening the door with a code at the door Rlm Accepting a Call From an Answering Ma- chineDeactivating the door opener Dialing/Making Calls Canceling en-bloc sendingEn-Bloc Sending / Correcting Numbers Dialing entered/displayed numbers Rlf Using a Caller ListRetrieving the Caller List Ending Retrieval Dialing a Station Number from the Caller List QlfRemoving an Entry from the Caller List Speed-dial Using Station and System Speed-Dial NumbersQmf Storing Station Speed-Dial Numbers Select and confirm. This deletes all entered digits Confirm Dialing a Number From the Internal Directory Qih Entry you wish to dial appears on the screen Dialing from the Telephone Database Ldap If no name is found Result is displayed If too many names are found Accessing the Mailbox Using MailboxesQld When the reserved trunk becomes free Automatic Connection Setup HotlineReserve Trunk Assigning a Station Number Not for U.S Dialing aid on the S0 bus Associated Dialing/Dialing AidDialing aid at the a/b T/R port Dialing aid from your telephone for another tele- phone During a Call Using Call WaitingAccepting a Waiting Call Camp-On Ending the first call and answering the waiting call Turning the Call Waiting Tone On and Off Preventing and Allowing Call Waiting Automatic Camp-OnParking a Call Retrieving a Parked Call Placing External Calls on Hold Picking up Retrieving a Held Call Qjg If the second party does not answer Conducting a ConferenceAdding Up to Five Parties To the Conference Initiator Only Qhme Ending a Conference Initiator OnlyRemoving Parties From the Conference Initiator Only Leaving a Conference After a Speaker Call Announcement in a Group Activating Tone Dialing Dtmf Suffix DialingQig Qie Trunk Flash Call Waiting Camp-On If You Cannot Reach a DestinationBusy Override Joining a Call in Progress Qjf Qhh Using Night AnswerRhh Activating this function Assigning Functions to Keys Saving Functions, Procedures and AppointmentsQme Callback Meaning of LED Signals for Saved FunctionsMute on/off Headset Mailbox Repdial key internal, Direct station selectTrunk group key View call charges Following functions are assigned to keys which have no LED If necessary Assigning a Procedure Operating Steps to a Key Saving Appointments Appointments FunctionQhj If necessary for k Rhj Using Timed RemindersDeleting and checking a saved appointment Qji Displaying and Assigning Call ChargesDisplaying and Assigning Call Charges For the current call Displaying Call Charges for Another Telephone Not for U.S Dialing with Call Charge Assignment Turning Ringer Cutoff On and Off Private Sphere/SecurityTurning Do Not Disturb On and Off Qmlor rml Silent Monitor Caller ID SuppressionMonitoring a Room Activating the telephone to be monitored Deactivating the telephone to be monitored QlhMonitoring the room Qjj or rjj Locking the Telephone to Prevent Unauthorized UseTo lock and unlock the telephone Or q or r Locking Another Telephone to Prevent Unauthorized Use Saving Your PIN Using Other Functions Using Other FunctionsSending a Message Creating and Sending a Message Q, r Displaying and Deleting Messages You Have SentEntering text via the keypad Key Leaving an Advisory Message Answering MessagesQjm Deleting Advisory Messages Display Number of Waiting Calls and Overload IndicationRjm Using Another Telephone Like Your Own Change call number relocate Deactivating indication Fax Details and Message on Answer- ing Machine #0=Reset services? Activating Functions for Another Tele- phone Save PIN Code *93 Æ Send a message Code *68/#68 Æ Step by Step Using functions in Isdn via code dial- ing keypad dialing Qhf Sensors HiPath 3300/3350/3500/3550 Only Controlling RelaysRadio Paging Not for U.S Qmd or rmd Enhanced Paging Equipment Hipath 3700/ 3750 Only Simple Paging EquipmentPaging Answering the page from the nearest telephone Using Other Team Functions Using Other Team FunctionsTurning Group Call On and Off Rli or qli Rlior qli Activating and Deactivating a Ringing Group Accepting a Call for Another Member of Your TeamQik Qle Qhdeor rhde Uniform Call Distribution UCDRhdfor qhdf Logging on and off at the beginning and end of your shift Qhdh or rhdh Qhdg or rhdgQhdi Team and Executive/Secretary Functions With Trunk Keys Using Trunk KeysMeaning of LED Indications on Trunk Keys Making Calls with Trunk Keys Answering Calls With Trunk KeysPlacing a call on hold Forwarding Calls on Lines Switching Between Phone Calls on Multiple TrunksQide Retrieving the call Meaning of LED Indications on the Forward Line Keys Ride Using DSS Keys to Answer Calls Using DSS KeysCalling a Team Member Directly If appl Accepting a Call for Another Team Member Transferring a Call in ProgressJoining or Leaving a Group Call Qidf Transferring Calls Directly to the ExecutiveRidf Deactivating ring transfer Testing the Telephone Functions Testing the TelephoneTesting the Telephone Checking the Key Assignment Leaving a Hunt Group/Group Call Special Functions in the LAN PC NetworkSpecial Functions in the LAN PC Network Or r 101 Transferring Call Forwarding Qhh 103 Saving the telephones for the ringing group Qmdor rmd 105 Opening the Door Labeling, Documentation and Accessories Labeling, Documentation and AccessoriesLabeling Key Fields 106 Documentation Attaching a Station Number Label107 Accessories Telephone Maintenance Fixing ProblemsTroubleshooting Contacts for Resolving Problems Responding to Error Messages on the ScreenPossible cause Possible response Index Index111 112 Dialing numbers 113 Operating steps Radio paging equipment PSE 114 UCD 115 Index 116 Via With Functions Inter Overview of Functions/Codes AlphabeticalFunction Display Actively Menu 118 Overview of Functions/Codes Alphabetical Via With Inter 119 120 121 UCD FCC and Industry Canada Compliance ServiceFCC Certification and Requirements FCC Rules, Part 123 Ringer Equivalence Number REN Equipment Attachment LimitationsEquipment Attachment Limitations 124 Ref. No. A31003-H1012-C121-5-7619