Troubleshooting your interactive
whiteboard system
Correctingimagealignment issues 36
Diagnosingissues using the interactive whiteboardsystem indicators and controls 36
Interactivewhiteboard indicatorsand controls 36
Projectorlights and status 37
Projectorerrorstates 38
Yourprojectordoesn’t respondt o commands 38
The“ProjectorOverheated”mess ageappears 38
The“Fan Failure”message appears 39
The“Color Wheel Failure”message appears 39
The“LampFailure” message appears 40
TheprojectorPower light isn’t lit 40
Resolvingnetwork communication issues 41
Resolvingaudio issues 41
Resolvingvideo issues 42
Resolvingimage issues 42
Lossof signal 42
Noprojected image 43
Partial,scrolling or incorrectly displayedimage 43
Theimage from yourconnected laptop computerisn’t projected 44
Unstableor flickering image 44
Yourimage has a vertical flickering bar 45
Unalignedprojectedimage 46
Accessingt hes ervice menu 46
Retrievingyour password 47
Resettingthe projector 47
Locatingserial numbers 47
Transportingyourinteractive whiteboardsy stem 48
Thischapter provides basic troubleshootinginformationfor your interactive whiteboardsyst em.

Chapter 6

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