5. If the previoussteps don’t resolve the issue, contact y ourauthorizedS MART reseller
(smarttech.com/wheretobuy).
Resolving video issues
If yourprojector has a frozen image,perform the following procedure.
gTo resolvea frozen image
1. Ensurethat the Hide Display feature is off. P ress the Hide button onthe projector’s remote
controlto hide or show the display.
2. Ensurethat your source device, such as your DVD player or computer,is n’t malfunctioning.
3. Putthe projector into Standby mode,and then wait 15 minutes for it to cool down.
4. Disconnectt hepower cable from the poweroutlet, and then wait at least 60 seconds.
5. Connectthe power cable, andthen turn on the projector.
6. If the previoussteps don’t resolve the issue, contact y ourauthorizedS MART reseller
(smarttech.com/wheretobuy).
Resolving image issues
Computers,peripherals,source inputs and theirc onnectioncables might not be correctly set up to
transmittheir signals to your SMART Board interactive whiteboardsyst em. Refer to Videof ormat
compatibilityon page 21and the following section to help resolve these issues.

Lossof signal

If av isuals ourcesignal is lost or if the signalis
beingswitched to a different device or input, the
projectordoesn’ts how a sourcesignal and instead
displaysthe SMART logoon a blues creen.
CH A P T E R 6
Troubleshootingyour interactive whiteboard system
42