SYMPTOM: Internet users can not access my service/server hosted on a LAN computer
ACTION:
•Configure a Port Forwarding rule as described in the NAT section of CHAPTER 6.
•Contact your cable operator for assistance if you do not have this option available in your login.
SYMPTOM: My Gateway is wireless enabled and I can not connect to the wireless network
ACTION:
•Confirm that your computer’s wireless adapter is configured with the same SSID and encryption (if enabled) of the Gateway. Refer to the Wireless section of CHAPTER 6.
•If Wireless MAC Filtering is enabled (Trusted PCs only), ensure that the wireless computer’s MAC Address has been added to the Wireless Access List.
•Contact your cable operator for assistance if you do not have these options available in your login.
SYMPTOM: My VPN, VoIP, multimedia, or other application is not working
ACTION:
•Configure a Special Application rule as described in the Firewall section of CHAPTER 6.
•Confirm that an Access Control (Port Filtering) rule is not blocking the ports used by the application. Refer to the Firewall section of CHAPTER 6.
•Contact your cable operator for assistance if you do not have this option available in your login.
