Appendix E Technical Support, Phone | SMC Networks SMC8014W-G

APPENDIX E Technical Support

At this time, the SMC8014W-G is only distributed through cable operators. Contact your cable operator with any technical support needs you may have.

PHONE

From U.S.A. and Canada (24 hours a day, 7 days a week)

•(800) SMC-4-YOU

•(949) 679-8000

•Fax: (949) 679-1481

From Europe (8:00 AM - 5:30 PM UK Time)

•44 (0) 118 974 8700

•Fax: 44 (0) 118 974 8701

INTERNET

E-mail addresses:

•techsupport@smc.com

•european.techsupport@smc-europe.com

Driver updates:

•http://www.smc.com/index.cfm?action=tech_support_drivers_downloads

World Wide Web:

•http://www.smc.com/

•http://www.smc-europe.com/

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SMC Networks SMC8014W-G manual Appendix E Technical Support, Phone

Contents

EZ Connect Wireless Cable Modem Gateway Copyright Trademarks Table of Contents Features and Benefits Introduction Package Contents System Requirements Green Getting to Know the EZ Connect Wireless Cable Modem GatewayLED Indicators Amber Restore Factory Defaults RebootRear Panel Description Installation Basic Installation Procedure Configuring your Computer Configuring Windows 95/98/Me Configuring Windows Configuring Windows XP Configuring a Macintosh Computer Disable Proxy Connection Configuring the EZ Connect Wireless Cable Modem GatewayBrowser Configuration Internet Explorer 5.0 or above Installer Login for use by cable operator only User Login for use by subscriber Password Settings Navigating the Web-based AdministrationMaking Configuration Changes SystemPage Http Remote Management Enable Customer Remote ManagementRemote Management Telnet Remote Management Port WAN Remote Management Access RuleDNS Settings Host Name LAN MAC Spoofing Dhcp Server Settings Private LAN IP SettingsPrivate IP Address Pool Static Routes RoutingPptp IP Address Pool Adding Static Routes Authentication Type only for RIPv2 Update IntervalDefault Metric Authentication Key & ID only for RIPv2 Wireless Channel and Ssid Encryption WEP WPA-PSK MAC Filtering NAT Port Forwarding Predefined Service Customer Defined Service Rule Custom UDP TCP/UDP Access Control Firewall Enable/DisableFirewall Predefined Filtering Access Rule Customer Defined Filtering Access Rule Custom Special Application URL Blocking Schedule Rule Email/Syslog AlertPage Page Tools Configuration ToolsDMZ Host Demilitarized Zone Locally Backup Settings to Configuration File Locally Restore Settings from Configuration File Remotely Backup/Restore Gateway Settings Diagnostics VPN Create an IPSec VPN TunnelPage Page Page Create a Pptp VPN Tunnel Create a L2TP over IPSec VPN Tunnel Status Page Appendix a Telnet and SSH CLI Commands Appendix B Troubleshooting Am getting an IP Address that starts with Have another IP Address displayed Pinging the EZ Connect Wireless Cable Modem Gateway Good Connection Bad Connection Symptom Diag LED is On Symptom / Action TroubleshootingSymptom Power LED is Off Symptom Cable LED is Off or Flashing Action Appendix C Technical Specifications FCC Interference Statement Appendix D CompliancesCE Declaration of Conformity Appendix E Technical Support PhonePage SMC Networks, Inc Tesla Irvine, CA Rev .0 4.01.05-TWC