Sony PCG-C1VE manual About Sony’s Support Options Other sources of information

Getting Help n N 67

Sony Notebook Computer User Guide

About Sony’s Support Options

Other sources of information

You need to plug the phone line	The online help files that accompany your pre-installed software contain
into the modem to use the
	instructions on using the software.
communication features
	VAIO-Link website: if you have any problem with your computer, you can access
described in this manual.
	the VAIO-Link web site (see your Customer Service Guide for the address).
	The Sony e-mail support service answers your questions by electronic mail. Just
	send your question in an e-mail message and a Customer Service Analyst will send
￿	you a reply with the answer. To send a question to Sony e-mail support, please
	refer to the instructions in your Customer Service Guide.
	VAIO-Link Response Centre: Before contacting VAIO-Link Response Centre, try
	to solve the problem by reading your User Guide (troubleshooting chapter) or the
	manuals and helpfiles for the peripherals or software (See your Customer Service
￿	Guide for the phone numbers).