Getting Help
Troubleshooting
Sony Notebook Computer User Guide
77
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An error message appears when using voice-related software programs
Double-click YamahaDS-XG AudioConfig in Control Panel. Open the Echo tab
anddeselect the Enable check box. Click OK.
Ifyo u are using several voice-related software programs at the same time, clo se
them.
About the modem
My modem (PC card) doesnt work
Checkthat your PC card is properly inserted into your computer (label side facing
up).
Check thatyour PC card modem has been detected by the system.
Check that the phone line is plugged into your PC ca rd.
Check that the phone line is working. You can check the line by plugging in an
ordinaryphone and listening fora dialtone.
Check that the phone number the program is dialing is correct.
Check that the communication software you are using i s compatible with the PC
card:make sure that the driverselected in your communicationsoftware matches
your PCc ardprogramming (refer to your communication software user manual).
Checkthat your PC card modem responds to AT-commandsby doing a
diagnostics test: Click Start,gotoSettings,clic k on Control Panel, then select
Modems and click the Diagnostics tab. Select the COM One PlatiniumCard
Discovery V90 modem and pressM ore Info.