Getting Help

Troubleshooting

Sony Notebook Computer User Guide

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An error message appears when using voice-related software programs

Double-clickYamaha DS-XG Audio Config in Control Panel. Open the Echo tab and deselect the Enable check box. Click OK.

If you are using several voice-related software programs at the same time, close them.

About the modem

My modem (PC card) doesn’t work

Check that your PC card is properly inserted into your computer (label side facing up).

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Check that your PC card modem has been detected by the system.

Check that the phone line is plugged into your PC card.

Check that the phone line is working. You can check the line by plugging in an

ordinary phone and listening for a dial tone.

Check that the phone number the program is dialing is correct.

Check that the communication software you are using is compatible with the PC

card: make sure that the driver selected in your communication software matches

your PC card programming (refer to your communication software user manual).

 

Check that your PC card modem responds to AT-commands by doing a

 

diagnostics test: Click Start, go to Settings, click on Control Panel, then select

 

Modems and click the Diagnostics tab. Select the COM One Platinium Card

 

Discovery V90 modem and press More Info.

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Sony PCG-C1VE manual About the modem